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Posted Jan 8, 2013
10:45:58 PM
The Uverse tv box causes lose of internet on my linksys WAP

Okay, so Ill start by saying hi, and this is my first time posting here. I'm not the most tech savy person around, but can sometimes figure things out, so any help is appreciated.

 

My equipment:

1 3801 ATT router/modem

1 wired box 

1 wireless box w/WAP for reception

1 linksys e1000 router

 

Setup:

I have set up the linkysys router so that it is hard wired to the the RG ATT router, and acts as a WAP. The linksys router was neceassray because part of my house doesn't get reception from the RG router. On the linksys I have turned off DCHP, NAT, and firewall, assuming the RG will handle that. I also set the IP address of the liksys to 192.168.1.253 in the subnet 255.255.255.0. For the RG router I have set it to assign IPs from 192.168.1.1-192.168.1.250. It is also on the subnet 255.255.255.0. Both routers are set to the same SSID and PW for easy roaming. 

 

The Problem:

My linksys router on the other side of the house works perfect for internet on wireless/lan connections. The problem comes in when I hardwire my or attach the supplied WAP wireless box adapter to the linksys access point. The internet still works when the box is attached, but when I turn the UVersse box on and watch tv, it prevents all internter (hardwired and wireless) on the linksys router. The moment I turn the box off connected to the linkysys router, the interent starts working again on the linksys router. Regardless, the internet always works when connected to the RG router, even when the linksys internet stops working. 

 

I guess the question is, has anyone experienced this or have an idea of a way I can combat this problem? I'm almost certain I set the linksys up correctly to act as a wireless access point. I just don't understand why when the box is connected to it and the uverse is turned on and being watched the internet instantly cuts out. Thanks for any help.

 

P.S. I have seen some configuration like using the RG just as a modem and then I can set up two routers to do what I'm looking for or setting the liksys up in a different IP such as 192.168.2.x, but I rather not do either of those. Again I'm not that tech savy, so bear with me.

Okay, so Ill start by saying hi, and this is my first time posting here. I'm not the most tech savy person around, but can sometimes figure things out, so any help is appreciated.

 

My equipment:

1 3801 ATT router/modem

1 wired box 

1 wireless box w/WAP for reception

1 linksys e1000 router

 

Setup:

I have set up the linkysys router so that it is hard wired to the the RG ATT router, and acts as a WAP. The linksys router was neceassray because part of my house doesn't get reception from the RG router. On the linksys I have turned off DCHP, NAT, and firewall, assuming the RG will handle that. I also set the IP address of the liksys to 192.168.1.253 in the subnet 255.255.255.0. For the RG router I have set it to assign IPs from 192.168.1.1-192.168.1.250. It is also on the subnet 255.255.255.0. Both routers are set to the same SSID and PW for easy roaming. 

 

The Problem:

My linksys router on the other side of the house works perfect for internet on wireless/lan connections. The problem comes in when I hardwire my or attach the supplied WAP wireless box adapter to the linksys access point. The internet still works when the box is attached, but when I turn the UVersse box on and watch tv, it prevents all internter (hardwired and wireless) on the linksys router. The moment I turn the box off connected to the linkysys router, the interent starts working again on the linksys router. Regardless, the internet always works when connected to the RG router, even when the linksys internet stops working. 

 

I guess the question is, has anyone experienced this or have an idea of a way I can combat this problem? I'm almost certain I set the linksys up correctly to act as a wireless access point. I just don't understand why when the box is connected to it and the uverse is turned on and being watched the internet instantly cuts out. Thanks for any help.

 

P.S. I have seen some configuration like using the RG just as a modem and then I can set up two routers to do what I'm looking for or setting the liksys up in a different IP such as 192.168.2.x, but I rather not do either of those. Again I'm not that tech savy, so bear with me.

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The Uverse tv box causes lose of internet on my linksys WAP

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Jan 9, 2013 4:00:28 AM
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ACE - Master

If I'm not mistaking, the AP for the wireless STB must be plugged directly into the RG, or extended on it's own Cat 5e cable which is plugged directly into the RG.  In other words it cannot be plugged into any type of data switch other than the RG.  Since I don't have a wireless STB I'm not 100% sure. 

 

If I'm not correct someone else will come along and correct me I'm sure!!Smiley Very Happy

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

If I'm not mistaking, the AP for the wireless STB must be plugged directly into the RG, or extended on it's own Cat 5e cable which is plugged directly into the RG.  In other words it cannot be plugged into any type of data switch other than the RG.  Since I don't have a wireless STB I'm not 100% sure. 

 

If I'm not correct someone else will come along and correct me I'm sure!!Smiley Very Happy

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The Uverse tv box causes lose of internet on my linksys WAP

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Jan 9, 2013 10:16:29 AM
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Thank you for the response, and that is good to know. The thing is, even when I don't even have the AP (for the wireless box) powered on at all, and the wireless ATT box is hardwired to the  linksys WAP swtich, it still kills the internet at the switch, both wired or wireless (TV works fine). 

 

Like I said, I don't know too much. But I just assumed the att box gets assigned an ip address even going through the swtich and wouldn't need the bandwidtch of a full cat 5e line. (considereing the router they gave me doesn't even support gigabit Smiley Happy   ) Unless the RG router and box have some weird thing were they need a dedicated line and thats why the interenet won't work?!

 

I called att and they put me through to Connect Tech, and I brieftly explained my issue. The guy had to ask his supervisor, then came back and said they could help me fix it for 49.99. I just can't justify paying that, plus the guy didn't really seem like he understood my explanation of whats wrong. So before I even consider that, I just want to make sure a 3rd party WAP/ethernet will support interenet with a uverse box attached playing video simultaneouly. 

 

 

Thank you for the response, and that is good to know. The thing is, even when I don't even have the AP (for the wireless box) powered on at all, and the wireless ATT box is hardwired to the  linksys WAP swtich, it still kills the internet at the switch, both wired or wireless (TV works fine). 

 

Like I said, I don't know too much. But I just assumed the att box gets assigned an ip address even going through the swtich and wouldn't need the bandwidtch of a full cat 5e line. (considereing the router they gave me doesn't even support gigabit Smiley Happy   ) Unless the RG router and box have some weird thing were they need a dedicated line and thats why the interenet won't work?!

 

I called att and they put me through to Connect Tech, and I brieftly explained my issue. The guy had to ask his supervisor, then came back and said they could help me fix it for 49.99. I just can't justify paying that, plus the guy didn't really seem like he understood my explanation of whats wrong. So before I even consider that, I just want to make sure a 3rd party WAP/ethernet will support interenet with a uverse box attached playing video simultaneouly. 

 

 

Re: The Uverse tv box causes lose of internet on my linksys WAP

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Jan 9, 2013 12:28:32 PM
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ACE - Master
Edited by BeeBeeSA on Jan 9, 2013 at 12:31:38 PM

Help me understand something.  What is this piece of equipment: "WAP wireless box adapter to the linksys access point"?  Are you talking about the AP for the wireless set top box?  If so you can't do that..  As I understand, it (the AP for the wireless STB) must be plugged directly into the AT&T 3801 RG or have its own Cat 5e cable that runs to the RG and then plug ONLY the AP for the wireless STB into that cable.  It can't be off of another switch.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

Help me understand something.  What is this piece of equipment: "WAP wireless box adapter to the linksys access point"?  Are you talking about the AP for the wireless set top box?  If so you can't do that..  As I understand, it (the AP for the wireless STB) must be plugged directly into the AT&T 3801 RG or have its own Cat 5e cable that runs to the RG and then plug ONLY the AP for the wireless STB into that cable.  It can't be off of another switch.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The Uverse tv box causes lose of internet on my linksys WAP

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Jan 9, 2013 3:12:59 PM
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ACE - Expert

The input to the Linksys must be the  WAN, not the WAP port and follow the following directions from Computer Joe:

 

This is what I did to use an "internal" router. I set my "internal" router to use DHCP for the WAN address, plugged it's WAN port in to the RG, reboot the "internal" router, let the RG assign a local address to the "internal" router and then set that address to the DMZ in the RG's management interface. When I go to the "internal" router's management interface it shows as having the same WAN, gateway, and DNS addresses that the RG uses.


I set the "internal" router to assign addresses to "my" side of the network in a different IP range than what the RG uses (192.168.2.* instead of 192.168.1.*) but using the same subnet mask (255.255.255.0). My internet works fine with no interuptions and local network tasks (back ups, streaming, etc.) work as expected. I can also still access the RG from "my" side of the network when I need to without having to change any network settings or swap any cables. Leave DHCP running on the RG. You do not need to disable the firewall in the RG as the DMZ will open a pinhole through it to the address you pick (your internal router). If you have existing wireless on your router that your satisfied with and want to keep, just make sure to turn off the wireless in the RG.


As for the STBs they should be run straight out of the RG with CAT5 or RG6 Coax.

 

http://forums.att.com/t5/Features-and-How-To/Using-my-own-router-is-this-possible/m-p/2558691#M21476 Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

The input to the Linksys must be the  WAN, not the WAP port and follow the following directions from Computer Joe:

 

This is what I did to use an "internal" router. I set my "internal" router to use DHCP for the WAN address, plugged it's WAN port in to the RG, reboot the "internal" router, let the RG assign a local address to the "internal" router and then set that address to the DMZ in the RG's management interface. When I go to the "internal" router's management interface it shows as having the same WAN, gateway, and DNS addresses that the RG uses.


I set the "internal" router to assign addresses to "my" side of the network in a different IP range than what the RG uses (192.168.2.* instead of 192.168.1.*) but using the same subnet mask (255.255.255.0). My internet works fine with no interuptions and local network tasks (back ups, streaming, etc.) work as expected. I can also still access the RG from "my" side of the network when I need to without having to change any network settings or swap any cables. Leave DHCP running on the RG. You do not need to disable the firewall in the RG as the DMZ will open a pinhole through it to the address you pick (your internal router). If you have existing wireless on your router that your satisfied with and want to keep, just make sure to turn off the wireless in the RG.


As for the STBs they should be run straight out of the RG with CAT5 or RG6 Coax.

 

http://forums.att.com/t5/Features-and-How-To/Using-my-own-router-is-this-possible/m-p/2558691#M21476 Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The Uverse tv box causes lose of internet on my linksys WAP

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Jan 10, 2013 11:58:46 AM
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Thank you to both of you for the help. The answer I was looking for was that the STB must be directly connected to the RG on a dedicated cat5 line. I think this is the reason why when I connect the STB to my wireless access (linksys) switch it prevents all other internet connections (when the STB is turned on).

 

milbrnsurg:

And I understand I can use WAN port on the linksys and use DCHP on the linksys in this configuration if I set it to a different IP subset such as 192.168.2.x, but I rather have the RG deal with all the IPs. So I just have the linksys acting as a WAP. Unless there is a better reason for that type of setup, the internet works fine on the linksys WAP now as long as the STB isn't attached to the linksys wireless access switch.

 

BeeBeeSA:

Yes, I was saying that I have a linksys acting as a WAP connected to the RG and internet works great wired and wireless on the linksys. Now when I attach the AP for the STB or the STB directly to the linksys, and turn the STB on, it stops all device's internet attached to the linksys. And then when I turn the STB off again, all internet on the liksys WAP resumes fine. I guess this makes sense as to both of you guys said I need the AP and/or STBs directly connected to the RG. 

 

I guess I just have one final question. Why is it not possible to connect the STB or the AP for the STB to a switch on the network, like the technical reason? I only ask this because on the far side of the house I don't get wireless access from the RG. I only have one cat5 line running to that side of the house, which is where I placed my linksys WAP to supposedly provide internet and the ability to hook up an STB. So because the STB needs a dedicated line, that means I have to choose wether I want internet or the STB to work on that side of the house through the linksys WAP. I would think there has to be some type of solution to this problem other than running two cat5e, where one would be attached to the WAP and the other to the STB (I would but running the first line was a nightmare with the way the house is set up, requiring drywall removal in multiple places and crawling between floors in a 2.5ft area Smiley Happy ).

 

Thank you to both of you for the help. The answer I was looking for was that the STB must be directly connected to the RG on a dedicated cat5 line. I think this is the reason why when I connect the STB to my wireless access (linksys) switch it prevents all other internet connections (when the STB is turned on).

 

milbrnsurg:

And I understand I can use WAN port on the linksys and use DCHP on the linksys in this configuration if I set it to a different IP subset such as 192.168.2.x, but I rather have the RG deal with all the IPs. So I just have the linksys acting as a WAP. Unless there is a better reason for that type of setup, the internet works fine on the linksys WAP now as long as the STB isn't attached to the linksys wireless access switch.

 

BeeBeeSA:

Yes, I was saying that I have a linksys acting as a WAP connected to the RG and internet works great wired and wireless on the linksys. Now when I attach the AP for the STB or the STB directly to the linksys, and turn the STB on, it stops all device's internet attached to the linksys. And then when I turn the STB off again, all internet on the liksys WAP resumes fine. I guess this makes sense as to both of you guys said I need the AP and/or STBs directly connected to the RG. 

 

I guess I just have one final question. Why is it not possible to connect the STB or the AP for the STB to a switch on the network, like the technical reason? I only ask this because on the far side of the house I don't get wireless access from the RG. I only have one cat5 line running to that side of the house, which is where I placed my linksys WAP to supposedly provide internet and the ability to hook up an STB. So because the STB needs a dedicated line, that means I have to choose wether I want internet or the STB to work on that side of the house through the linksys WAP. I would think there has to be some type of solution to this problem other than running two cat5e, where one would be attached to the WAP and the other to the STB (I would but running the first line was a nightmare with the way the house is set up, requiring drywall removal in multiple places and crawling between floors in a 2.5ft area Smiley Happy ).

 

Re: The Uverse tv box causes lose of internet on my linksys WAP

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Jan 10, 2013 1:59:44 PM
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ACE - Master

The problem is once the multicast TV traffic/packets are coming across the cable to the switch it floods the switch with so much data it won't work for internet.  In other words it can't process all of the data for the TV and internet at the smae time.

 

You could get rid of the Linksys WAP and use something like this.  They just plug into an electrical outlet to extend your signal.  It would receive the signal from the RG then send it on so it would be like have another RG at the other end of the house. 

 

Looks like this:

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

The problem is once the multicast TV traffic/packets are coming across the cable to the switch it floods the switch with so much data it won't work for internet.  In other words it can't process all of the data for the TV and internet at the smae time.

 

You could get rid of the Linksys WAP and use something like this.  They just plug into an electrical outlet to extend your signal.  It would receive the signal from the RG then send it on so it would be like have another RG at the other end of the house. 

 

Looks like this:

 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: The Uverse tv box causes lose of internet on my linksys WAP

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Jan 11, 2013 12:36:55 PM
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Yep, that's what I was looking for. I guess they expect there little wireless APs for the STPs or coax to work for all the Boxes throughout someone's house. I'm surprised they don't have a better solution considering the little AP is rated for like 100ft and I don't find the RG very effective for range;, what's the point of the wireless STB then? Anyway thanks.
Yep, that's what I was looking for. I guess they expect there little wireless APs for the STPs or coax to work for all the Boxes throughout someone's house. I'm surprised they don't have a better solution considering the little AP is rated for like 100ft and I don't find the RG very effective for range;, what's the point of the wireless STB then? Anyway thanks.

Re: The Uverse tv box causes lose of internet on my linksys WAP

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Jan 12, 2013 2:59:23 AM
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The problem maybe with the redefining services on the extender. Don't! Just let the default settings apply and make your connection to the AT&T router, your solution is that simple.

The problem maybe with the redefining services on the extender. Don't! Just let the default settings apply and make your connection to the AT&T router, your solution is that simple.

Re: The Uverse tv box causes lose of internet on my linksys WAP

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