Teacher
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9 Messages
Smart Home Manager
The smart home manager app says that my WiFi is offline, however, I’m connected to it. I can’t get the app to show it’s working. Therefore, I can't do anything with the app
Teacher
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9 Messages
The smart home manager app says that my WiFi is offline, however, I’m connected to it. I can’t get the app to show it’s working. Therefore, I can't do anything with the app
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @bjauge21
Have you tried using the desktop version to see if you get the same error?
Charles, AT&T Community Specialist
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browndk26
ACE - Professor
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5.8K Messages
5 years ago
@bjauge21 You didn’t mention a power outage until now. Try unplugging the gateway for 15-20 seconds. Plug back in and let restart. Restart your phone as well. Run all the tests in the tools section of the smart home manager.
You didn't answer my question. Are you using another router? If yes, is the gateway WiFi off?
If the gateway WiFi is off the app will tell you WiFi is off. Have you restarted the other router (if there is one).
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bjauge21
Teacher
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9 Messages
5 years ago
No other router being used. Tried unplugging Gateway and powered off phone. Not working
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bjauge21
Teacher
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9 Messages
5 years ago
Tried desktop version. Still having same issue
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @bjauge21,
If the app is still having issues after uninstalling it and reinstalling it, then the issue is very likely with the manager’s connection to your home network. Since you did mention this started after a power outage you may need to reset your gateway to the original factory settings.
Our system has several tools to automatically detect what the issue is and fix it for you. If the option “Find the solution here” is visible on the app, I recommend tapping that so that our systems can find the problem straight from the mobile app. If you cannot find that option, then you can also access our troubleshooting logging into the main myAT&T app and selecting “Fix it Now”.
Dee, AT&T Community Specialist
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @bjauge21,
Great to hear this solution got your Smart Home Manager back up and running. feel free to reach back out to us for future questions or concerns.
Dee, AT&T Community Specialist
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dorseygregory
Tutor
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20 Messages
5 years ago
I am have exactly the same issues and cannot use smart home app. I would like to use it to be able to manage people on my network but it seems I will never be able to. I tried to upload a pic with no success. I have done everything that is suppose to fix this error and can't do it. I believe the problem lies with AT&T but somehow they don't have the right tech to fix the problem
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dorseygregory
Tutor
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20 Messages
5 years ago
@bjauge21 I tried and it still didn't work
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f404mech
Contributor
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3 Messages
5 years ago
Did you have to reconnect all your devices then? ie...alexa, smart switches, netflix account?
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thorax
Contributor
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1 Message
5 years ago
No you don't as long as you set the SSID and the Password the same as before.
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