Explore & discover

Helpful Links

Smart Home Manager Not Showing Data Usage

Smart Home Manager Not Showing Data Usage

The Smart Home Manager shows my data usage by device when I select the Now tab, but when I select 24 hrs or 7 days, it shows the message "You have not used any data in the last 24 hrs", which is not true.


Also the Data usage for household chart is always blank, no matter which time period I select.


I have the Pace 5268AC router.



Message 1 of 3
Accepted by topic author
Accepted by Malcolm4903
‎11-29-2018 3:34 PM

Re: Smart Home Manager Not Showing Data Usage

Hi @malcom4903,


you may need to uninstall/ reinstall the app. Also, try logging into the Smart Home Manager desktop version to see if you experience the same error.


Dee, AT&T Community Specialist 

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 3

Re: Smart Home Manager Not Showing Data Usage

Thanks. I didn't now there was a desktop version. When I ran that, it worked, and it also appears to have kicked the iOS version into working.

Message 3 of 3
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support