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Smart Home Manager Not Showing Data Usage

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Smart Home Manager Not Showing Data Usage

The Smart Home Manager shows my data usage by device when I select the Now tab, but when I select 24 hrs or 7 days, it shows the message "You have not used any data in the last 24 hrs", which is not true.

 

Also the Data usage for household chart is always blank, no matter which time period I select.

 

I have the Pace 5268AC router.

 

 

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Message 1 of 5
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Accepted by Malcolm4903
‎11-29-2018 3:34 PM

Re: Smart Home Manager Not Showing Data Usage

Hi @malcom4903,

 

you may need to uninstall/ reinstall the app. Also, try logging into the Smart Home Manager desktop version to see if you experience the same error.

 

Dee, AT&T Community Specialist 


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Message 2 of 5

Re: Smart Home Manager Not Showing Data Usage

Thanks. I didn't now there was a desktop version. When I ran that, it worked, and it also appears to have kicked the iOS version into working.

Message 3 of 5
Tutor

Re: Smart Home Manager Not Showing Data Usage

Using the desktop version, or reinstalling the app on my I phone does not restore the data usage tool.  I do not want to keep resetting my modem/gateway just to restore this tool to the app? I was hoping this glitch would be fixed with the last app update, but it wasn't.

  

Message 4 of 5
Tutor

Re: Smart Home Manager Not Showing Data Usage

I think signing into desktop (version) may have done the trick the tool now appears on both, the desktop and the phone app.  thanks for your help

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