Contributor
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2 Messages
Signal Loss only on Coax
Ok here is the problem, thought I had it solved a few times. 4 Televisions hooked up to Uverse, from the RG coax runs to splitter and to 3 STB's, CAT5 runs to a wireless STB. It started happening monthly now daily, dreaded blue screen of death, signal lost. I rebooted RG and it would come back. Now it happens daily got frustrated. I noticed when it happens the Wireless receiver is working fine, the Coax ones are down. So I figured the main coax cable must be bad from the installer. Replaced it freezes up again. I can unplug the coax from main receiver and plug in ethernet and it works. I can't find the problem with the coax. Question is should I just rip out the coax and rewire the other STB with ethernet? I ran UV realtime, everything looks good as far as I can tell, nothing unusual.
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aviewer
Expert
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10.1K Messages
11 years ago
Sounds like the RG is fed cat5 from the NID, If it is coax there would be a diplexer that has three connections - NID - RG - TVs. If you have one make sure it is connected in that order.
What could be wrong?
Are the COAX ends compression fittings and tight? No barrel connectors.
Could be bad splitter.
Try to isolate - connect one leg, then another. Connect just one TV at a time to remove splitter. You would need to use a barrel connector to do this.
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jmacke6473
Contributor
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2 Messages
11 years ago
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aviewer
Expert
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10.1K Messages
11 years ago
As an engineer I used to know used to say Check everything, assume nothing.
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JefferMC
ACE - Expert
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35K Messages
11 years ago
Words to troubleshoot by.
I've had to periodically (yearly maybe?) tighten coax connections on my single Coax run. I used to have two STB's fed by coax, but the bend in the coax necessary to fit the splitter and everything into the wall-box seemed to be problematic. So I converted one leg to Cat 5e, and that leg has been humming ever since.
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Anonymous
New Member
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25.7K Messages
11 years ago
Doesn't that humming get annoying?
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Anonymous
New Member
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25.7K Messages
11 years ago
What is UVerse Realtime showing in the IP Profile, Error, Bitloading, Coax/hpna tabs?
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RCSMG
Expert
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23.3K Messages
11 years ago
I had a prem tech leave my home about 20 minutes ago or so. The problem we are having is, with out warning our tv service will freeze, phone and internet service goes out. This was the second visit for this problem but this time the tech was going to submit a ticket about this issue because everything is good here in my home. The TS CSR he spoke to wasn't going file the ticket until she checked and saw that several people on my block were having the same issue. Turns out the problem is in this neighborhood. There are times when a tech can come to your home and not see the cause of the issue. But that doesn't mean there isn't a problem. This time I had a prem tech and a CSR who went beyond the normal and discovered an issue that doesn't affect just my service but the neighborhood. Good job AT&T Tech.
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