SCREEN SHOTS FOR SOMEJOE

Mentor

SCREEN SHOTS FOR SOMEJOE

For SomeJoe.  Hopefully you will find the screen shots over here.

 

Roy

 

 

Tags (2)
1,181 Views
Message 1 of 7
Expert

Re: SCREEN SHOTS FOR SOMEJOE

You have a major issue.  Your max rate is less than your assigned profile.

 

I notice that your RG has been running for over 77 days.  Try rebooting the RG.  Then repost the screenshots.

Tags (1)
Message 2 of 7
Mentor

Re: SCREEN SHOTS FOR SOMEJOE

That did the trick.  When I had the Tech guy on the phone he did some testing and gave it all a clean bill of health.  How in the world could the RG get in such a mess and the TV and internet still be working?  I'll watch to see if a couple of TV problems clear up and the occasional SMTP failures quit.  We had a short service outage recently when the buried distribution cable behind the house was replaced.  However, I don't see how that could have affected it.  The TV problems have existed for several weeks since the last update and are known problems.  It's a good thing I had the Real Time program or I would not have questioned what was going on.

 

Thanks a bunch,

Roy

 

The new screen shots follow:

 

Message 3 of 7
Expert

Re: SCREEN SHOTS FOR SOMEJOE

Those screenshots look much better!  Let us know if the TV issues go away.

Message 4 of 7
Mentor

Re: SCREEN SHOTS FOR SOMEJOE

Will do. By the way I am an old retired SBC Network Eng. type in MO. Got transferred here in '71 from 308 S. Akard.
Message 5 of 7
Expert

Re: SCREEN SHOTS FOR SOMEJOE

Always ways nice to meet a Texan!

Message 6 of 7
Highlighted
Mentor

Re: SCREEN SHOTS FOR SOMEJOE

Well, I'm happy to say since rebooting the RG, I have not had any freezes on the Fox News channel and the Closed Captioning disappearence has not been seen.  I have not done a lot of watching for the problem but I replayed a recording of Downton Abby from PBS and the numerous losses of captioning did not reoccurr.  On the original playback of the recording the captioning disappeared about every 5-10 minutes.  After the reboot I watched the same recording for 30 minutes with no problems.  I am still on the RG firmware version, 6.3.7.42-plus.tm so the new version is not here in the St. Louis area yet.

 

I plan to keep checking on the two problems above to see if they return.  More if they do, but the reboot definitely cleared things.

 

Roy

Message 7 of 7
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support