11-03-2013 8:53 PM
Solved by: Go to Solution.
11-04-2013 3:59 AM
11-04-2013 6:15 AM
07-13-2016 2:30 PM
I repaced a router back in June of 2016---I had Arlo security cameras hooked to the old router that worked fine. After the router was replaced I couldn't reconnect to the arlo base. After trouble shooting with Arlo they said I need to have my provider review the security settings before and after the replacement? I have reset--re-synced-powered off--to no avail. I'm hoping you can help me fix this issue.
01-16-2017 9:37 PM
Gary, it depends on how you are trying to view your cameras - is it via your LAN or from a remote location via the Internet?
If you can view a connected device list, on your router and you can identify the IP address of the cameras, enter the IP address into a browser and see if you can see the interface you would expect to see.
If your problem is viewing remotely, it could be that you need to open some ports on your router to the cameras. You would have to know the port numbers and the internal IP or mac address of the cameras to do that.
Either way, you are going to have to have some information first so that you can identify the cameras on the network. Did Arlo talk you through how to check that you could communicate with and identify the cameras? "Security settings" has the smell of something you'd find in a cow field to me...
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