01-15-2011 5:01 AM
I've had Roku HD for about 1 month wirelessly connected to AT&T U-Verse broadband. I get 22+ Mb/s consistently on downloads, and video streaming works perfectly most of the time (Amazon, Netflix mostly). But every other day or so I either get a long delay when selecting a video, then interruptions every few minutes (with the 'downloading' message) or I get the message saying Roku can't connect to the local network. While doing this, I have nothing else running off the broadband network - 2 PC's connected, but not being used, and my phones are on regular landlines. Powering down the Router (2-Wire 3800HGV-B) clears the problems - till the next time! Any suggestions on what's causing or how to fix this problem?
Note: My set up does not allow easy wired connection between the Roku and my Internet box.
Solved! Go to Solution.
01-15-2011 7:46 AM
You could be having some interference for something in or around your home.
Take a look at this post for SomeJoe
Hope this helps.
01-15-2011 9:44 AM
Thanks for pointing me to this. I've dowloaded and am running inSSIDer 2.0 - very interesting! There was quite a bit of interference. I have switched from auto channel select to a fixed channel that seemed to have the lowest activity - I will see how that impacts Roku performance and report back in a couple of days. Thanks again!
01-21-2011 6:28 AM
I did indeed find quite a bit of interference with my 2Wire box set to 'auto' for channel selection. I set channel selection to the most interference-free channel and have had 5 days of trouble free Roku streaming through my U-
Verse set up! Thanks for the advice!
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!