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Return gateway

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Return gateway

Hello, so I just moved into my new apartment had AT&T before so I had them set it up at my new place, I just got a charge for $150 for “non returned gateway”. How do I go about returning it and will I get my money back? Also I asked the guy installing if he needed it back and he said no go ahead and keep it. So now I’m really confused as to why I got the charge, thank you for any feedback

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Message 1 of 4
Administrator

Re: Return gateway

Hi @Petersonb2013,

 

No worries we're here to help. Did the installer set up a new gateway in your apartment? If so you can return your old gateway to a local Fed-EX or UPS center. If you are still using the old router then we will need to verify that its still in use. Once the equipment is returned and processed they charge will be credited back to your account. Please let us know if you have any further questions.

 

Dee, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Return gateway

Am I able to return my old gateway in person? Like drop it off anywhere? I
just feel that’d be faster. And do I need to bring any cords with it? Or
just the gateway itself is fine?
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-16-2019 8:21 AM

Re: Return gateway

Hi @Petersonb2013,

 

Yes, you will just need to return the gateway itself to your local Fed-EX or UPS center. You will need your account number they will scan it in and you'll get a receipt that confirms your return and immediately tells us that your equipment is on its way. Check out the link for more details and instructions to return your equipment. 

 

Dee, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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