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Return equipment

I cancelled my service and was supposed to get an email about how to return equipments. I haven't received an email yet. I've checked my junk folder too. How long does it take to get the email?
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Message 1 of 67
Contributor

Re: Equipment Return

They said that they placed a note in my profile that I called to report the
tech guy did not provide replacement parts, therefore we do not have
anything to return because we are using them. He said to call back if we
are still charged for it by the 21st. Thank you!
Message 61 of 67
Contributor

Re: Return equipment

I am currently having the same issue in 2018!! Got told to go yo the wireless cell store of at&t, they can't help iv still not received the shipping box to mail it back can't get person on the phone tonight when I found out I can ride with a friend tomorrow to a town she's going that does have the ups/at&t. I need a new shipping label emailed to me in time.

Message 62 of 67
ACE - Expert

Re: Return equipment


@Heletha wrote:

I am currently having the same issue in 2018!! Got told to go yo the wireless cell store of at&t, they can't help iv still not received the shipping box to mail it back can't get person on the phone tonight when I found out I can ride with a friend tomorrow to a town she's going that does have the ups/at&t. I need a new shipping label emailed to me in time.


Please read the replies in the thread you just posted in.  You do NOT need a shipping label sent to you.  Go to a The UPS Store or FedEx Express with your equipment and your account number.  They will look up your account, accept your unpacked equipment, give you a receipt for it (which you should hang on to forever, or at least several months) and are then responsible for it getting to AT&T.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 63 of 67
Contributor

Re: Equipment Return

Cancelled my DTV service at end of my contract, ok so far.  Of course on the phone I got pressure repeatedly to keep my service before they finally gave up.  Received my return box in the mail several days after my contract expiration date, ok so far.   Mailed the equipment next day via UPS, UPS was great as always and even boxes it for you.   I was happy as the equipment was gone and my account was at $0.  

 

Fast forward a month later I get an email with a  bill for $188 for equipment "I didn't return."   Then have to spend 1/2 hour on the phone with a rep who won't stop trying to resell me another DirectTV package and finally says they'll put in a trouble ticket with the warehouse to find the box I mailed a month ago.  So, I still have no idea if/when it will be resolved.   Obviously I won't be paying the $188 and will be keeping an eye on the account balance until it drops to $0 again.

 

Was never this bad when it was DTV and not ATT.   Please quit with the sales pitches and do some actual customer service and find my stuff!

Message 64 of 67
Contributor

Re: Equipment Return

I have had the very same run around. I did push #1 for English... not really they don’t have that option. Yet I get treated as though I’m in the wrong when I kindly tell them I can’t understand. Point being all I wanted was to get a printable postage label to put on a box to mail my neighbors box back. After arguing sensly over the disconnect day vs a address label showing up in the mail The supposed disconnect day was a week away and frankly I could careless about that. Still no label 

Message 65 of 67
ACE - Expert

Re: Equipment Return

@impressivenot , do you not live near a The UPS Store or FedEx Office?  It's normally easiest to drop off the equipment at one of them, give them your account number, and get a receipt for the equipment you returned.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 66 of 67
Contributor

Re: Equipment Return

The link is broken.

Message 67 of 67
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