Equipment Return

[akw1967]

I cancelled my service and was supposed to get an email about how to return equipments. I haven't received an email yet. I've checked my junk folder too. How long does it take to get the email?

[skeeterintexas]

You can also return your equipment at a FedEx store.  Read more HERE

[vicsj140]

Received letter today about a tv receiver that was not returned with the rest of the equipment returned by me on 6/5/18 thru UPS as instructed. This item WAS returned with the other items. The reference # is C0991P20180605123857. Please check your records as I will not pay for an item I already returned and have proof of such. 6/16/18....V.S.Johnson

[Anonymous]

 Spot On ! More alarming with this program , Direct TV letter  mentions they only want two items returned.

I had more than that. elected to bring it all to FEDEX. The FedEx employee scanned the items, her response

was "Oh yes, they want everything" even though the letter doesn't mention it. Long story short. Bring it all back.

Can only imagine if I hadn't .   

[JefferMC]

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@Anonymous wrote:

 Spot On ! More alarming with this program , Direct TV letter  mentions they only want two items returned.

I had more than that. elected to bring it all to FEDEX. The FedEx employee scanned the items, her response

was "Oh yes, they want everything" even though the letter doesn't mention it. Long story short. Bring it all back.

Can only imagine if I hadn't .   

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Out of curiosity, what items did the letter omit?

[Anonymous]

Bridge and cables

[Birdyman]

ThisMotorola Modem/Router was taken by the installer because he left me a newer model.

Please check with your installation dept. for more details.

Thanks,

David

[JefferMC]

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@Anonymous wrote:
Bridge and cables

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Which, AFAIK, are unreturnable.  The letter was accurate.

[JefferMC]

@Birdyman, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post.

You should instead call the appropriate customer service number from the Contact Us link below.

[Anonymous]

Nope

[Anonymous]

Unless one has the complete story- please refrain from responding

[JefferMC]

How about it @litzdog911. I know they don't want the cables.  Would they really want the bridge back?

[litzdog911]

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@JefferMC wrote:

How about it @litzdog911. I know they don't want the cables.  Would they really want the bridge back?

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I don't think so.

[jonesmegan]

Hello.

my husband and I just moved and we kept ATT for our internet. The guy that set it up used our cords and motum from our previous place, however, I just received an email saying I need to return the equipment by 8/21/18 or else I will be charged. What do I do?

[JefferMC]

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@jonesmegan wrote:

Hello.

my husband and I just moved and we kept ATT for our internet. The guy that set it up used our cords and motum from our previous place, however, I just received an email saying I need to return the equipment by 8/21/18 or else I will be charged. What do I do?

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Contact customer service at 800-288-2020 and tell them what's going on.  If you can't get it resolved to your satisfaction, post back here and we'll see if we can get you some help.

[Mp012586]

Mlm