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Re: Equipment Return

Tutor

Return equipment

I cancelled my service and was supposed to get an email about how to return equipments. I haven't received an email yet. I've checked my junk folder too. How long does it take to get the email?
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Message 1 of 67
Tutor

Re: Equipment Return

I should correct that it's the FedEx Office outlet, not using the word 'Store'.


I'm not sure why repeating a previous post, which was helpful, is necessary as either UPS Store or FedEX Office will handle equipment returns.
 
I began my process by communicating with AT&T chat online on their web site, where they took my equipment's model/serial number, logged said information, suggested where I should go to return the equipment, and, told me I would probably, in my case,.see a $7 subtraction from future bills for returning my equipment.
 
Message 16 of 67
Contributor

Re: Equipment Return

I have called your company three time and they will not send me the boxes to send back the equipment 

Message 17 of 67
Contributor

Re: Equipment Return

 We were flooded in Bear Creek Village and had to leave our home @4403 Hickory Grove on August 28, 2017, due to Hurricane Harvey.  Our house had at least 5' of water in it for about 5 days.  Everything in the house was ruined due to the water, including your precious equipment!!  On Sept 23, I called and cancelled our service.  In Oct. I got a statement from ATT saying I had a $128+ credit due to me.  I called in Oct., Nov., and Dec. each time I got a statement showing a $128 credit minus $1.57 "service" charge!  NO ONE AND I MEAN ONE ONE, told me that the service had been SUSPENDED, and NOT cancelled!  This month after recieving a statement I called and talked to Laura Renee who finally told me the situation and very sweetly took my service off suspension.  She was great and told me I should call back in 48 hrs to cancel because she couldn't at that time.  I called on Jan. 9 and talked to Fredrick.  He told me that he cancelled my service, told me not to worry about the equipment because of the loss due to Hurricane Harvey, I would be given the credit plus the service fees that had been deducted and it would be about 14 days for the final statement to arrive.  The claim # is 3744151398 for your information.  Now I have recieved this stuff from you about returning the equipment.  Does anyone up there know what the in the world

is going on besides Fred and Laura Renee?  It has been 3+ months I have been dealing with inept people at ATT except for Fred and Laura Renee.  Please get your stuff together.  This kind of stuff is why I switched to Spectrum!!

Message 18 of 67
Contributor

Re: Equipment Return

I'm trying to return equipment.  Over a week ago they were to send me a return kit, as both FedEx and UPS locations are over an hour drive in each direction from my home.  I have yet to get it, and when I attempted to call this afternoon, I was told the office was closed (website says CS is open daily until Midnight, it's currently 5:15pm CST.  And when I try to use the chat function on the website, it won't allow me because they removed my account from the web system the same day I cancelled my service.  What  do I do?

Message 19 of 67
Highlighted
Contributor

Re: Equipment Return

I'm currently having the same issue

Message 20 of 67
Contributor

Re: Equipment Return

I cancelled my Direct TV service at the end of Decmeber. I received an email letting me know the boxes for my equipment was being deliverers to me. However I never received the return boxes and now I have an equipment fee on my bill. What should I do? 

Message 21 of 67
Tutor

Re: Equipment Return

Link is not found 

Message 22 of 67
Tutor

Re: Equipment Return

Small towns like mine do not have a UPS store and the mailing service will charge me for the box, packing and shopping charges. They also require a shipping label from you.

 

Please send the equipment return box and shipping label.

Message 23 of 67
ACE - Expert

Re: Equipment Return

Do you have a post office (USPS)?  Even Mayberry had a post office.

  

https://www.att.com/esupport/article.html#!/directv/KM1009508

DIRECTV and Fixed Wireless Internet customers – Drop off the box at the post office. You can track it via fedex.com

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 67
Tutor

Re: Equipment Return

Sure, but then I have to pay.
When they send you a return box its free. Or if you have a UPS store that
takes the stuff.
Message 25 of 67
Scholar

Re: Equipment Return

THIS kind of nonsense is why AT&T is in such big trouble.

 

I get the feeling that AT&T doesn't want to receive the equipment back so they can charge a nice hefty non-return fee.

Outrageous. The pattern seen with these situations is pretty clear to me.

Message 26 of 67
ACE - Expert

Re: Equipment Return


@skeeterintexas wrote:

Do you have a post office (USPS)?  Even Mayberry had a post office.

  

https://www.att.com/esupport/article.html#!/directv/KM1009508

DIRECTV and Fixed Wireless Internet customers – Drop off the box at the post office. You can track it via fedex.com

 


It should be noted that this is only if you have gotten a return label (via RMA) from AT&T.  Otherwise, you need to go to "The UPS Store" or a "FedEx Office" to ship your package.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 67
ACE - Expert

Re: Equipment Return


@Fred..Eff wrote:
Sure, but then I have to pay.
When they send you a return box its free. Or if you have a UPS store that
takes the stuff.

No, if you have an RMA label, then you would not have to pay at USPS.  However, it's much easier to take the unboxed equipment and your account number to a The UPS Store or FedEx Office.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 28 of 67
ACE - Expert

Re: Equipment Return


@bloomin wrote:

THIS kind of nonsense is why AT&T is in such big trouble.

 

I get the feeling that AT&T doesn't want to receive the equipment back so they can charge a nice hefty non-return fee.

Outrageous. The pattern seen with these situations is pretty clear to me.


Exactly what kind of nonsense are you talking about?  You can return the gear to any one of thousands of locations, you don't have to pack it, you don't have to pay for shipping, you don't have to stand in line at "the cable office."

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 67
Tutor

Re: Equipment Return

WE DO NOT HAVE A UPS STORE OR FEDEX OFFICE ...
We have 2 small local postal shipping stores that will pack and ship UPS or
FedEx or USPS.
Again, they will charge me for the box, the packing material and the
shopping fees. And they still want a label.
AT&T says I can just drop stuff and they will know what to do. They say NO
they don't.
Message 30 of 67
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