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Red Service Light is on


Red Service Light is on

The red Service light on my DSL modem comes on which keeps me from accessing the Internet. Does anyone have any idea what may be the reason the light is coming on? I can unplug the modem for a few seconds which temporarily clears the probem.

Message 1 of 3
Former Moderator
Accepted by Former Moderator (Former Moderator)
Accepted by ATT_James
‎09-30-2015 1:39 AM

Re: Red Service Light is on



     I'm sorry to hear that your having a bit of trouble with your modem. Which modem are you using, make and model would be great. I will also include a link for a way you can troubleshoot your internet from home.


     Resolve your service issues in a snap with AT&T Troubleshoot & Resolve



If the previous information has been exhausted, and you are still having problems, please send a private message with your account number and contact details to ATTCustomerCare for further assistance. If you are not a member of the AT&T community forums, we welcome you to register and reach out to us.




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Message 2 of 3

Re: Red Service Light is on

My modem acted up like that and I wound up replacing it with a newer model because it finally died and failed afer a couple weeks. It was a nice run for about two years or maybe three.

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