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Re: Upgrading AT&T Uverse modem/Routers

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Re: Upgrading AT&T Uverse modem/Routers

I need help setting my onhub TP-link to my pace modem/router

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Message 1 of 7
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Accepted by rccompton
‎07-14-2016 4:41 PM

Re: Re: Upgrading AT&T Uverse modem/Routers

Hi @rccompton,

 

We apologize about any issues, you are having, but we will be glad to help. With the setup, it should be a very basic setup where you just need to connect the TP-Link to a Yellow Ethernet port on your gateway and then accessing your TP-Link to go through the basic configuration. If it is not seeing your gateway, try using a different Ethernet cable or a different Ethernet port. Let us know how it goes.

 

-ATTU-verseCare


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Message 2 of 7
Contributor

Re: Re: Upgrading AT&T Uverse modem/Routers

I had a faulty router, after it was replaced everything work perfect.

Message 3 of 7
Explorer

Re: Re: Upgrading AT&T Uverse modem/Routers

Hi all. I'm stuck with a Motorola NVG510 modem, a known piece o' crap as reviewed by Network World, a professional networking journal (and noted by others). ( I spent 30+ years as a computer/networking professional)

 

Since I've been having the problems described for the longest time (DNS not resolving, random disconnects etc.- at first I thought it was me Man Surprised until I saw the review and my issues mentioned)  I've been looking to replace it. First I find out you can only use a propitiatory ATT modem so I've been looking on ATT for replacement equipment but can't find any.  Now I find out you can't buy one, they soak you for rental fees, I guess I'll figure if I only get disconnected 3 or 4 times a day as a good day.Man Mad So much for 99.9 uptime! I was used to "5-9's" (99.999) as a professional, guess I was spoiled! OOPS, just went down as I was about to post this, guess I'll wait 10 minutes.Man Sad

Message 4 of 7
Explorer

Re: Re: Upgrading AT&T Uverse modem/Routers

Opps! Forgot to ask, anyone know where I can get a replacement??

Message 5 of 7
Employee

Re: Re: Upgrading AT&T Uverse modem/Routers

Call 1-800-288-2020

Either for gateway shipped or to schedule a tech appointment.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 7
Contributor

Re: Re: Upgrading AT&T Uverse modem/Routers

I have returned your modem via UPS for my UVerse,

Model IPN4320-SG-A

Serial Number 156311675

 

do you have it in hand?

 

Message 7 of 7
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