Explore & discover

Helpful Links

Question about Equipment Fee


Question about Equipment Fee

The problems continue! I just viewed my second bill. there is a $7 equipment for for my internet service, interesting since there shouldn't be a charge according to my contract, and their "equipment" is not bringing in wireless internet. It is hard wired since the tech was unable to install my internet. Is every month going to bring new problems? Also, last months I spent hours on the phone becuase they said I was not entitled to $250 in rewards as my contract stated, I gor $150 and I called a few days ago, and she said yes I am entitled. Why did I have to go through all of that if after a month of phone calls they would untimatley give me what I signed up for? VERY PUZZLING!!!


Message 1 of 3
Accepted by topic author
Accepted by sarahsc
‎09-30-2015 1:39 AM

Re: more problems

Internet is internet, hardwired or wireless... If you subscribe to IPTV service plus internet, or have a bonded pair due to loop length or order POWER tier internet (bonded install only) or have a FTTP fiber to the premise.... You will lease the RG at $7 per month till rates.




Promotional pricing applies to service rates only and excludes taxes, equipment fees, and other charges,


The hsia fee is a below line fee not included with promotional pricing along with $2.99 local TV fee (If have IPTV) or taxes. If the above conditions do not apply (your a single pair install internet only or internet / VoIP with speeds Max Turbo or less then you purchase the RG (510, 3600 or 5031) for $100. If you did not purchase then have the lease fee, one or the other....


From same site listed above...

AT&T U-verse High Speed Internet: Residential customers only. Prices and offers subject to change without notice. Internet speed claim(s) represent maximum downstream capabilities. Speeds may vary and are not guaranteed. Many factors can affect actual speeds, including the use of other U-verse services. Credit and other restrictions apply. Service and speeds are not available in all areas. U-verse price includes 250GB of data per month. For more information, go to http://www.att.com/internet-usage. A $7 monthly High Speed Internet equipment fee may apply. A one-time equipment charge of $100 may apply for Internet Gateway. Wireless networking may require adapter, purchased separatel

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 3

Re: more problems

No offence, but I'm not sure I understood more than half of that. And keep in mind (well, first i've mentioned it, so how could you know?) I am a geek who has been working with computers for over 20 years, from the time, pc's still worked with dos and command line promts.


Sttill, at least it was given sincerly, and means much to any who understand what all those terms mean. Reminds me of the time when the manuals for computer programs were written by the folks who wrote the programs, and totaly forgot, most customers using it have no clue how to write code, or understand the shorthand terminlogy most application engineirs use designing programs. (smile)


Just the reminder, the more you know, the more you learn you DON'T know.


Seriously though, thanks for the info.

Message 3 of 3
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support