Helpful Links

Password for my RG statistics

Teacher

Password for my RG statistics

I just recently had my RG replaced with the new 3801 HGV modem.  The wirelss network key works fine to access secure wifi, but the password does not work on resetting the statistics that I collect occassionally on my PC.  I had used a different password with my previous RG, but that password does not work either.  How do I reset the password that I use on my PC for viewing the modem statistics?

Thanks,

Ron

Tags (1)
1,065 Views
Message 1 of 3
Mentor

Re: Password for my RG statistics

The WEP key isn't RG passsword. Type in the Device Access Code(Located under the on the same sticker as the WEP key) first and then reset the password to what you had on your old RG.

Tags (1)
Message 2 of 3
Highlighted
Teacher

Re: Password for my RG statistics

Thanks!
Message 3 of 3
Share this topic
Announcements

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

Additional Support