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PACE 5268AC - MAC FILTERING

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PACE 5268AC - MAC FILTERING

Trying to set up MAC filtering on my new PACE 5268AC.

 

Following the obvious approach: Settings->LAN->Wi-Fi->MAC Filtering.  Then adding an active MAC # to the Blocked Devices and clicking on "Enable MAC Filtering" yields a dialog (sometimes) for inputting the "Device Access Code" but then red box with "Errors".

 

The inability to establish  MAC filtering is a great inconvenience and potential security risk.

 

Any help appreciated.

 

Cheers,

CHL

 

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Message 1 of 39
Community Support

Re: PACE 5268AC - MAC FILTERING

Hi @flywheal,

 

Sorry to read of the trouble you are having enabling MAC filtering. The error code may be resolved by resetting the modem. Press and hold the red reset button for 10 seconds and try again. This link may also help. 

 

If not, let us know. 

 

-ATTU-verseCare 

AT&T Customer Care

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Message 2 of 39
Tutor

Re: PACE 5268AC - MAC FILTERING

I have the same router and went through the same troubles you did. What I discovered is the following:

1. MAC Filtering only works for the 2.4GHz wireless frequency.

 

2. You must disable WPS on the 2.4GHz Wifi in order to Enable MAC Filtering.

 

3. In order to prevent access to the 5GHz connection, I changed the default password to one that only I know (instead of the one printed on the side of the router).

 

I also changed my administrative access code (because it's also printed on the router).

 

This all started a huge fight with our teenager, but that's another story completely.

 

Message 3 of 39
Anonymous
Not applicable

Re: PACE 5268AC - MAC FILTERING

Trying to set up MAC filtering on my new PACE 5268AC.

 

Following the obvious approach: Settings->LAN->Wi-Fi->MAC Filtering.  Then adding an active MAC # to the Blocked Devices and clicking on "Enable MAC Filtering" yields a dialog (sometimes) for inputting the "Device Access Code" but then red box with "Errors".  I have reset router by pressing "reset" button.  I have even disabled WPS.  Still, I get "Errors" when clicking on "Enable Mac Filtering".  This is my second PACE 5268AC router because of the same issue with the the first 5268 model.  Any other solution.

Message 4 of 39
Community Support

Re: PACE 5268AC - MAC FILTERING

Hi @Anonymous,

 

Try doing a full factory reset by doing it through the gateway at the diagnostics > resets screen.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 39
Anonymous
Not applicable

Re: PACE 5268AC - MAC FILTERING

I did reset using diagnostics > reset.  It allowed to "enable" mac filtering.  Now, it does not allow me to "disable" it.  It gives me Errors.  I tried resets..nothing seems to work.  I have a new device that I want to connect to my wifi and because of mac filtering enabled, I am not able to do connect my new device.  Any advise?

Message 6 of 39
Community Support

Re: PACE 5268AC - MAC FILTERING

Hi @Anonymous,

 

It sounds like there maybe an issue with the gateway. MAC filtering is disabled by default. If you factory reset the gateway, it should end up back on disabled. We may need to replace that gateway.  Please send us a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We may need more information to be able to take any action within our systems.

Keep an eye on the envelope.png at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 39
Contributor

Re: PACE 5268AC - MAC FILTERING

Hello, 

 

I have the same issue with no MAC filtering.  My model is a Pace 5268AC-FXN.  I've tried the above suggestions, disabling 5Ghz radio, restoring factory defaults, and restarting.  I continue to get a messege simply stating "Error".  I have unknown devices connecting in the logs and I want to prevent this from happening again.  How can this be fixed?

Message 8 of 39
Community Support

Re: PACE 5268AC - MAC FILTERING

Hi @javierprats,

 

We apologize about the issues. If still having issues after the factory reset, please reach out to us and we will be glad to help.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 39
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTU-verseCare
‎10-24-2016 8:57 AM

Re: PACE 5268AC - MAC FILTERING

Hi,

 

We want to reiterate that turning off WPS (wireless protected setup) corrects the issue with enabling MAC filtering on 5268AC and our other routers. Let us know if any additional questions.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (2)
Message 10 of 39
Contributor

Re: PACE 5268AC - MAC FILTERING

I am having similar issues. 
 
I am able to enable MAC address filtering one time. Then it is "locked" on due to errors. 
 
If I do a factory reset I can set everything up again and enable MAC address filtering, but after that it is "locked" on and I am also unable to add devices to the allowed or blocked list effectively. 
 
 
Edit: I would like to add that I have WPS disabled on 2.4Ghz... on 5Ghz WPS is disabled, but the WPS status is error. I believe this is the root cause of my problems.

I am able to enable MAC address filtering one time and it is stuck enabled and I just get error when trying to disable.
Message 11 of 39
Tutor

Re: PACE 5268AC - MAC FILTERING

I'm having similar issues.

Seems there is a bug in the code.

To me mac white filtering and turning off the SSID is superior security to WPS, but we need to be able to turn on the SSID and add new MAC addresses on an as needed basis.

Message 12 of 39
ACE - Expert

Re: PACE 5268AC - MAC FILTERING

Using WPS is sort of antithetical to the idea of MAC filtering: either you want to push a button to let someone on, or you have a list of MACs you wish to allow on and no one else.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 39
Tutor

Re: PACE 5268AC - MAC FILTERING

I'll be the first to admit that I never really understood WPS, but I understand MAC filters.

 

Message 14 of 39
Tutor

Re: PACE 5268AC - MAC FILTERING

wikipedia

Some devices with dual-band wireless network connectivity do not allow the user to select the 2.4 GHz or 5 GHz band (or even a particular radio or SSID) when using Wi-Fi Protected Setup, unless the wireless access point has separate WPS button for each band or radio; however, a number of later wireless routers with multiple frequency bands and/or radios allow the establishment of a WPS session for a specific band and/or radio for connection with clients which cannot have the SSID or band (e.g. 2.4/5 GHz) explicitly selected by the user on the client for connection with WPS (e.g. pushing the 5 GHz WPS button on the wireless router will force a client device (if it supports 5 GHz operation) to only connect via WPS on the 5 GHz band after a WPS session has been established by the client device which cannot explicitly allow the selection of wireless network and/or band for the WPS connection method).

Message 15 of 39
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