- edited 04-18-2019 9:48 AM by ATTCustomerCare
A common request we receive is how to update the NAT from strict to open for the XBOX. We got you covered. The steps below will show you how to verify what NAT type you have and a simple way to resolve this.
Verify Your NAT Type
If you see Strict or Moderate, XBOX Support has a step-by-step solution to help resolve the NAT Issue.
Community Written Solutions
How to change NAT settings for XBOX on U-verse to open (2wire/Arris modems).
Note: If the steps above do not help, you will find more troubleshooting provided by XBOX here.
We will continue to update this article. If you know of a way to make this article better, let us know! It is what the forums are about! And feel free to share your fixes as well!
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
05-15-2017 8:44 AM
Need help changing your NAT from Strict to Open? Check out the article above!
09-19-2017 10:19 AM
I currently have opened ports on my Arris NVG589 gateway for an Open NAT Type for my Xbox One console. Now, I am adding a second console (second user in the household), but get a Strict NAT Type for it. How do I get an Open NAT Type for the second console? Thanks for the help.
09-20-2017 6:42 AM
Moved your question to our XBOX thread. Hope it helps!
ChrisZ, AT&T Community Specialist
12-30-2017 8:44 PM
My understanding is that u can not get them setup properly because the modem dies not support upnp.i have the same problem and have a nighthawk hooked up off the nvg 589 my nat is strict however and am looking for a solution to it.
01-07-2018 6:17 AM
My nat type is stuck on strict or if im
lucky, moderate. Anyone know how to
open the nat type for online gaming?? Never had this problem until I switched to At&T. Thanks!!
- edited 05-22-2018 4:34 PM
Thought I would share...
For those that are experiencing issues with multiple Xbox One's. I solved it by getting a $19 router (Inexpensive UPnP Router). Use the supplied cable, connect the new routers WAN port to any of the 1 of the 4 CAT 5 ports on the Uverse router. Set the new router as the DMZ host on the UVerse routers firewall settings. Restart everything (consoles, new and old router). Go into your network settings on the consoles, find your new router (you could have renamed it and given new login credentials which are recommended) and let it go. The XBox will automatically detect and configure itself via UPnP. I have one console physically connected to the new router and another in the house connected over WiFi to the NEW router. Both with OPEN NAT's.
(was having issues playing Conan Exiles with the nephew at the same time - this fixed it - game and voice chat. Note we do both have our own XBox Live accounts!)
The UVerse router we have is the Pace 5268AC.
06-08-2018 9:14 PM
My son just got a new iPhone and we’re trying to connect to his new hotspot but it will not connect. Please help!
10-14-2018 6:27 PM
I know this is an older thread, but I got my two systems to both work with open NAT. The ATT gateway supports both 2.4 and 5 ghz connections. I logged into the gateway and changed the name of the 5ghz network. I then had my xbox connect to the 2.4 and my daughter's to the 5ghz. Both have an open NAT, and have worked flawlessly.
05-16-2019 11:11 AM
07-07-2019 12:37 AM
Seems it is impossible to open nat for more than one Xbox even if one is direct wired and the other is wifi. It makes no sense. Att is built on gaming yet cannot fix this simple issue. If a customer wants to open nat and subject their computers to hacks att should fully allow it. This is the error when attempting to open 2. May have to create a static ip for the 2nd Xbox or just switch back to Cox who is more expensive but will let us game on Xbox properly 🤷♂️
Xbox one S live conflicts with Xbl live wired which is currently in use on XBOXONE.
Xbox one S live and Xbl live wired use the same resources and cannot both be hosted at the same time. To use Xbox one S live, you must first remove Xbl live wired from the application list of XBOXONE. Alternatively, you can install the applications on one computer and add both application profiles to the application list for that computer.
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