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Re: Re: Re: OLD Device removal from WiFi

Teacher

OLD Device removal from WiFi

After logging into my router using the given IP address, how do I remove old devices, shown as Inactive, ( phones, tablets, laptops, etc) from the wifi device listings?

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Message 1 of 16
Administrator

Re: OLD Device removal from WiFi


Good morning @cajunfla1!


Welcome to the Community Forums!  I am more than happy to provide the following information on how to disconnect old devices from your Wi-Fi.


You can disconnect these devices in the router control panel as follows:


  • Open your browser and enter the IP address of the control panel login page for the network user. The IP address used for accessing the router varies by manufacturer. Please refer to the user guide or manual.
  • Enter the administrator Username and Password for the network router. If you did not change the default password, you can find the login credentials in the router user guide or manual.
  • Click the Attached Devices, Connected Devices, Status or other similarly named link or tab in the router control panel. A list of connected computer, smartphones and other Wi-Fi capable devices will appear in the list.
  • Locate and click the network computer name of the computer  or device you want to disconnect. Click the Ban, Disconnect or other similar link or button to disconnect the computer from the Wi-Fi network.

If you would like to connect devices to your home Wi-Fi, we have a great eSupport article which will give you step by step instructions on how to do so.


Hope this helps!


Have an amazing day!


Jenn, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 16
Teacher

Re: OLD Device removal from WiFi

Thanks, but....

 

I can access the list of all devices on my wifi, but no where is there any place to click to ban or disconnect.

 

Jeff

Message 3 of 16
Teacher

Re: OLD Device removal from WiFi

Screenshot 2018-03-26 11.54.07.png

Message 4 of 16
ACE - Expert
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎04-02-2018 11:36 AM

Re: OLD Device removal from WiFi

Isn't there a clear/rescan button for the device list?  Just try rebooting the gateway (pull plug for 15 secs. and let it fully reboot).  Or factory reset (push red button in the back for about 15 secs.) but if you do the factory reset any changes you made to the gateway will be lost.

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Message 5 of 16
Teacher

Re: OLD Device removal from WiFi

Did a reboot yesterday.  All the old devices still there.   No clear/rescan button available.  I'll try a reset later.  Thanks for the help!

 

Message 6 of 16
Administrator
Solution
Accepted by topic author
Accepted by cajunfla1
‎03-28-2018 5:28 PM

Re: Re: OLD Device removal from WiFi

Hello @cajunfla1!


It looks like you have a Motorola gateway. If that is the case, you can clear the list by logging into your gateway at http://192.168.1.254, going to device list, and selecting clear and rescan for devices." If there are devices still showing up, they are still connected to your gateway and you will want to disconnect them if you do not want them to be on there. You may need to change the wireless password if unauthorized devices are connecting wireless.


Jenn, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 7 of 16
Teacher

Re: Re: OLD Device removal from WiFi

Thanks Jenn !!  That worked!!

Message 8 of 16
ACE - Expert

Re: Re: OLD Device removal from WiFi

So I'm curious.  How is ATTCares suggestion about using the clear and rescan different from my suggestion of the same thing when you said you don't have that button?  Or was it only that you actually had all those devices connected and you only needed to physically disconnect them?

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 16
Administrator

Re: Re: Re: OLD Device removal from WiFi

Good morning @cajunfla!


I am so glad to hear this worked and you were able to remove old devices from your Wi-Fi. Please don't hesitate to reach out to us here on the Community Forums. We are always here to help! 


Have an amazing day!


Jenn, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 16
Teacher

Re: Re: Re: OLD Device removal from WiFi

Sorry Ace, I focused on your suggestion of rebooting, and didn't dig deep enough/click enough places to find the clear button.  And NO, all those devices were not still connected.  They mostly were old devices we no longer own and had traded in for updated ones, or gave away to our grandkids.

 

 

Message 11 of 16
Highlighted
Contributor

Re: Re: Re: OLD Device removal from WiFi

Hi. This answers the question I have as well, but I was wondering if this clear and rescan action will in any way effect the devices connected to the gateway via Ethernet cable? My home security is on the gateway via Ethernet & if something happens to the programming, the company charges me to go back in to my gateway to reprogram it. Thanks. 

 

Michelle 

Message 12 of 16
ACE - Expert

Re: Re: Re: OLD Device removal from WiFi

@Mishlz1 - No, it just rebuilds the display based on the currently connected devices.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 16
Contributor

Re: Re: Re: OLD Device removal from WiFi

Thank you!! 👏🏻

Message 14 of 16
Teacher

Re: Re: Re: OLD Device removal from WiFi

PUZZLED -,

I have a Pace 5268AC and trying to clean out old out of use devices.  tried to follow the above steps and i can get into the Device List but i don't see any thing that will allow me to delete old devices.  what am i missing? 

Message 15 of 16
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