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14 Messages
UVerse Restoration After Hurricane Irma
We have had power for 3 days after hurricane Irma yet our UVerse internet still does not work. When are we going to get service again? Every time I call, nobody in Customer Service can give me a straight answer. Many of us including me cannot work without Internet and every day is affecting our job status.
Warwick91
Contributor
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6 Messages
7 years ago
My AT&T U-verse, which I depend on for phone and internet (TV also, but not as important) in West Boca Raton,. FL, was down for over 120 hours. They were nearly impossible to contact, except for the uninformative, useless chat system. While they would not respond to me, AT&T was quick to send a bill via email this morning. Their bill does not reflect the fact that I did not have a month of service.... Has anyone had any luck getting AT&T to credit them for missing days of service?
I addition, the service has been very fragile since "restoration" - it flickers on and off throughout the day and night.
I wish I had a better alternative for phone and internet, but I'm unfortunately in a so-called AT&T Connected Community, so I have no choice for TV. But I can select another company for internet and phone. By the way, they are not crediting prepaid MiFi data used during Irma as they claim......
The company stock is going down and their pitiful responses give a clue why...
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Catmontty
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14 Messages
7 years ago
the inconvenience.
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Mrog10
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3 Messages
7 years ago
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Jean0987654321
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64 Messages
7 years ago
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Clairel
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2 Messages
7 years ago
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cseenauth
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1 Message
7 years ago
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Eloyguzman09
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1 Message
7 years ago
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ernestopreal
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1 Message
7 years ago
There has not been internet service for 16 days with my internet service that is very expensive, I have chat with support three time and always get the same answer: "the service will be restore within the day". It is incredible how ATT is incapable to solve the problem but willing to lied about it. but can not change provider the have the exclusive in my condo, so no other provider can get in, this is insane.
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Kramth
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1 Message
6 years ago
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Mrog10
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3 Messages
6 years ago
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