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No Upgrade Options

Explorer

No Upgrade Options

Previously, I saw 18 and 24 Mbps available, but now when I click "Modify" or "Change my Plan", I only see my current speed, 12 Mbps and lower speeds (6 and 3 Mbps).

 

 

Here are my current stats:

 

uversestats.png

 

 

uversestats1.png

 

 

uversestats2.png

 

 

My questions are:

1) What is my current limitation?

2) Will I be able to upgrade to 18 or 24 Mbps?

3) What are the chances of requesting pair bonding for a townhome?

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Message 1 of 10
Employee

Re: No Upgrade Options

First 3600, you were likely a self install, you have some serious inside wiring issue (tap) requiring a tech visit (billable $99).

Once wiring issue resolved distance will decide available speed tier.
if long loop (over 2200 feet) or bonded best will be 18 Max Plus.
if can get below 2200 with good SN should be able to support 24 Max Turbo.

Your current est. Loop at 3100 with SN at 10 suggests 18 will be best, improving wiring is first steps.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10
Explorer

Re: No Upgrade Options

Thank you for your help. I'll update this thread with new stats soon

Message 3 of 10
Explorer

Re: No Upgrade Options

Waiting for tech in upcoming days. Results coming soon

Message 4 of 10
Explorer

Re: No Upgrade Options

Update: Outside Tech came and check the lines. Everything good. However he said lines fluctuates inside the house. Also said, max sync rate was around the 60,000

 

Outside Tech tried testing the phone cord location. It got sync while the 3600HGV did not sync.

 

 

Now, Outside Tech is setting ticket for inside tech (premises) to check whether I need a new router for 18 mbps or whether something else is causing the problem

Message 5 of 10
Explorer

Re: No Upgrade Options

AFTER OUTSIDE TECH STATS:

 

New stats from outside tech changes:

 

Stats-2014-05-07-17-04-51.png

 

ErrorTable-2014-05-07-17-05-02.png

 

Bitloading-2014-05-07-17-05-07.png

Message 6 of 10
Explorer

Re: No Upgrade Options

AFTER MANUALLY UPGRADING PHONE CABLE FROM PHONE JACK:

 

I manually change the phone cable that was plugged into RG from a standard phone cable into a Cat5e RJ-11 cable. The new stats are here: (Some stats change for the better while the other are for the worse):

 

stats1.png

 

stats2.png

 


stats3.png

 

Message 7 of 10
Employee

Re: No Upgrade Options

Everything looks much better thsn original post, suspect outside tech corrected wiring issue either at serving terminal or NID (within 200 feet of RG?).

Moving to cat5 cable instead of phone also improved stats...
Max Sync 50M+, SN increase to 16 very good, attenuation decreased is good, loop length cut in half, excellent. Now on 32M profile can support 18 or 24 internet.

The 3600 is in service, with solid numbers, do not see a need for premise tech unless wanting to upgrade RG to 5031 ($100) or have dedicated cat5 homerun installed $99.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 10
Explorer

Re: No Upgrade Options

Thank you for your quick response, my thoughts! 

 

No wonder, you're one of the most celebrated forum employee on here!

 

Regarding the next step, what are the benefits of a dedicated cat5 homerun?

Message 9 of 10
ACE - Guru

Re: No Upgrade Options

It would eliminate interference with phone and provide a direct conection used only by the RG

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 10
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