04-24-2014 11:24 PM
Previously, I saw 18 and 24 Mbps available, but now when I click "Modify" or "Change my Plan", I only see my current speed, 12 Mbps and lower speeds (6 and 3 Mbps).
Here are my current stats:
My questions are:
1) What is my current limitation?
2) Will I be able to upgrade to 18 or 24 Mbps?
3) What are the chances of requesting pair bonding for a townhome?
04-25-2014 6:34 AM
05-07-2014 4:42 PM - edited 05-07-2014 4:52 PM
Update: Outside Tech came and check the lines. Everything good. However he said lines fluctuates inside the house. Also said, max sync rate was around the 60,000
Outside Tech tried testing the phone cord location. It got sync while the 3600HGV did not sync.
Now, Outside Tech is setting ticket for inside tech (premises) to check whether I need a new router for 18 mbps or whether something else is causing the problem
05-07-2014 5:54 PM - edited 05-07-2014 5:55 PM
AFTER MANUALLY UPGRADING PHONE CABLE FROM PHONE JACK:
I manually change the phone cable that was plugged into RG from a standard phone cable into a Cat5e RJ-11 cable. The new stats are here: (Some stats change for the better while the other are for the worse):
05-07-2014 9:38 PM
05-07-2014 9:47 PM - edited 05-07-2014 9:48 PM
Thank you for your quick response, my thoughts!
No wonder, you're one of the most celebrated forum employee on here!
Regarding the next step, what are the benefits of a dedicated cat5 homerun?
05-29-2014 1:03 PM
It would eliminate interference with phone and provide a direct conection used only by the RG
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.
Congratulations! You earned the Liz badge!