Explorer
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32 Messages
No Upgrade Options
Previously, I saw 18 and 24 Mbps available, but now when I click "Modify" or "Change my Plan", I only see my current speed, 12 Mbps and lower speeds (6 and 3 Mbps).
Here are my current stats:
My questions are:
1) What is my current limitation?
2) Will I be able to upgrade to 18 or 24 Mbps?
3) What are the chances of requesting pair bonding for a townhome?
my thoughts
Former Employee
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22.2K Messages
10 years ago
Once wiring issue resolved distance will decide available speed tier.
if long loop (over 2200 feet) or bonded best will be 18 Max Plus.
if can get below 2200 with good SN should be able to support 24 Max Turbo.
Your current est. Loop at 3100 with SN at 10 suggests 18 will be best, improving wiring is first steps.
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woohilo07
Explorer
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32 Messages
10 years ago
Thank you for your help. I'll update this thread with new stats soon
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woohilo07
Explorer
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32 Messages
10 years ago
Waiting for tech in upcoming days. Results coming soon
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woohilo07
Explorer
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32 Messages
10 years ago
Update: Outside Tech came and check the lines. Everything good. However he said lines fluctuates inside the house. Also said, max sync rate was around the 60,000
Outside Tech tried testing the phone cord location. It got sync while the 3600HGV did not sync.
Now, Outside Tech is setting ticket for inside tech (premises) to check whether I need a new router for 18 mbps or whether something else is causing the problem
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woohilo07
Explorer
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32 Messages
10 years ago
AFTER OUTSIDE TECH STATS:
New stats from outside tech changes:
3 Attachments
Stats-2014-05-07-17-04-51.png
ErrorTable-2014-05-07-17-05-02.png
Bitloading-2014-05-07-17-05-07.png
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woohilo07
Explorer
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32 Messages
10 years ago
AFTER MANUALLY UPGRADING PHONE CABLE FROM PHONE JACK:
I manually change the phone cable that was plugged into RG from a standard phone cable into a Cat5e RJ-11 cable. The new stats are here: (Some stats change for the better while the other are for the worse):
3 Attachments
stats1.png
stats2.png
stats3.png
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my thoughts
Former Employee
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22.2K Messages
10 years ago
Moving to cat5 cable instead of phone also improved stats...
Max Sync 50M+, SN increase to 16 very good, attenuation decreased is good, loop length cut in half, excellent. Now on 32M profile can support 18 or 24 internet.
The 3600 is in service, with solid numbers, do not see a need for premise tech unless wanting to upgrade RG to 5031 ($100) or have dedicated cat5 homerun installed $99.
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woohilo07
Explorer
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32 Messages
10 years ago
Thank you for your quick response, my thoughts!
No wonder, you're one of the most celebrated forum employee on here!
Regarding the next step, what are the benefits of a dedicated cat5 homerun?
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rdljr
Guru
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921 Messages
10 years ago
It would eliminate interference with phone and provide a direct conection used only by the RG
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