hurricanejacket's profile

Contributor

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1 Message

Thursday, September 21st, 2017 12:54 AM

New router keeps resetting every 5-10 minutes

Every 5 to 10 minutes my new (less than 3 months old) AT&T router keeps resetting and my internet connection goes down. In the last 40 minites it has reset 5 times. Any help with fixing this would be appreciated. Thank you.

Expert

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15K Messages

7 years ago

If you happen to be looking at the gateway when this happens do you see red lights appear?

 

Might try doing a factory reset (push red button on back until lights go green).

 

If it continues call tech support (800-288-2020) and let them figure it out. I suppose if the line dropped and connected again you might see that as a gateway reboot.  But if it did drop you would also see red lights on the gateway too which is why I asked about that.

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