New Uverse install, missing 2 audio channels of 5.1 audio

Contributor

New Uverse install, missing 2 audio channels of 5.1 audio

I'm a new Uverse customer.  My system was installed yesterday and all is good with a couple exceptions, one being the surround sound is missing 2 audio channels, center and front right.  The HDMI from the Uverse dvr box goes to my pioneer elite receiver and then to my LG TV. 

 

With Comcast my audio worked fine, reconnected the same HDMI back to the Comcast DVR and the 5.1 came back perfectly.

 

The new install from Uverse is all CAT5, where all the Comcast cables are coax.

 

This could be a deal killer.

 

Any suggestions, similar experience?

Message 1 of 4 (687 Views)
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ACE - Expert
Solution
Accepted by topic author zaj419
‎09-30-2015 1:39 AM

Re: New Uverse install, missing 2 audio channels of 5.1 audio

menu>options>audio/language options>digital audio output  Choose Surround Sound and Save. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 4 (673 Views)
Contributor

Re: New Uverse install, missing 2 audio channels of 5.1 audio

Thank you, easy fix.

Message 3 of 4 (636 Views)
ACE - Expert

Re: New Uverse install, missing 2 audio channels of 5.1 audio

You're welcome.  Only question, why didn't the installer show you that and make sure the 5.1 was working correctly? Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 4 (622 Views)