Explore & discover

Helpful Links

New 5268ac gateway

Contributor

New 5268ac gateway

I just received a Pace 5268ac gateway from AT&T but it does not seem to work with my coax input cable. Can you help?
1,327 Views
Message 1 of 6
Employee
Solution
Accepted by topic author
Accepted by bailey16412
‎10-24-2016 5:58 PM

Re: New 5268ac gateway

There are only two gateways that will accept a coax input, the 3800 and the 3801. Both are 2.4 b/g wireless units with (4) 10/100 ports. 

 

All other Uverse gateways require a cat5e style connection.

For the vast majority this is the RJ11/14 connection which plugs into the Green port on the gateway. For the smaller FTTP (direct fiber) would use RJ45 plugged into the RED port.

 

You will need a cat5 cable from the entry (NID in single family residence) to the gateway with a new ATT branded jack install. You will need to call 1-800-288-2020 to schedule an appointment for a tech dispatch to change the wiring if do not want to DIY.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 6
Highlighted
Contributor

Re: New 5268ac gateway

Ok thanks very much.
Message 3 of 6
Tutor

Re: New 5268ac gateway

this is incorrect, as of 2016 at least 

I have the pace 5268 gateway and t is connected to the internet via coax. The only cat5 connections are the LAN Ethernet 

Message 4 of 6
Anonymous
Not applicable

Re: New 5268ac gateway

The 5268 does have 1 coax port, but it's for IPTV output.

 

It gets data from the RJ11 or RJ45 (fiber accounts) ports.

Message 5 of 6
Employee

Re: New 5268ac gateway

The only gateways that supported coax input have been discontinued, the 3800 and 3801.

The newer gateways 5031, 589, 599, 5268 are cat5 feed from the NID or ONT (fiber).

 

You will need the have your residence rewired to cat5 to support any of the newer gateways.

Can schedule a service appointment at 1-800-288-2020..  

Available 7 days a week, 4 hour appointment time windows (8:30-12:30, 1-4, 4-8) requires someone 18 or older to be home during the above hours. Depending on your layout actual time on site could be .5 to 2 hours. 

 

Edit: it is possible a tech used a BALUN to convert RJ11 to coax, and another BALUN to convert coax back to RJ11, but the physical connection at the gateway needs to be on the GREEN port for copper based services or RED port for fiber based.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support