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Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

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Teacher

Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

I need help with my fixed wireless. It will work great in good conditions but as soon as it rains it will switch from band 30 to band 2 (no internet on Band 2) and usually takes a day or two to correct itself. I have called into ATT support but no seems to know much about the fixed wireless. They have already had a tech come out and replace the modem but the issues has returned.

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Message 1 of 13
Administrator

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Hello @jkl48079,
Let's address your issue. After doing some research I found a similar post regarding the different bands. Do you currently have Wi-Fi or internet service of any kind?
Your device will band switch from band 30 to 2 if it detects there's an issues with the cell tower, which operates on band 30.

Mihai AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 13
Teacher

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Yes, the internet is out. Outage began 6/5/19. I did get through to the
fixed wireless team and they did inform me that the tower is out. Still
currently waiting for the tower to be repaired.
Message 3 of 13
Administrator

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Hi @jkl48079!

We appreciate you reaching back to us, and we apologize for any inconvenience this may have caused.  The engineering team are already working to provide resolution as soon as possible.

Let us know if you need anything else!

Yetty, AT&T Community Specialist.


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 13
Teacher

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Is there any way to find out when the tower will be repaired?
Message 5 of 13
Administrator

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Hi @jkl48079,

 

We do not have an ETA at this time. If you have an other questions or concerns, we're here!

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 13
Teacher

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Tower is back up, thanks!
Message 7 of 13
Administrator

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Thank you for letting us know, @jkl48079.

Feel free to post on the forums if you have any other questions or concerns about our services, and thank you for choosing AT&T!

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 13
Teacher

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Well that was short lived, internet is down again. Was the tower ever
checked?
Message 9 of 13
Administrator

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

@jkl48079

 

You may want to reach out to the Fixed Wireless team again to see if this is a new problem with the tower or part of the service loss from the other day.

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 13
Teacher

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

Just wanted to update this in case anyone else has the same issue. After talking to the tower tech, he did an aerial view of my property and pointed out the there are a lot of trees next to my house. When the service was install it was winter out and there was no foliage on the trees. Now that it is summer time the trees are full of leaves and this caused my connection strength to diminish until I lost connection with the tower. I just finished installing the antenna on a utility pole i have in my yard that only has a light on it so now the antenna is in the middle of the yard 35 ft high. I re-peaked the antenna via the router web interface (settings/broadband page) and now have a much better connection. When the unit was installed i was getting about -119 db, around 1-2 bars of tower connection, now i am getting 3 bars or around -101 db connection and have noticed a dramatic increase in download and upload speeds. I did do some experimenting with the antenna (see picture) and temped it to the pole about 6 ft high and immediately got a better connection, around -110 db or 2 bars of connection strength. Also the tower tech did say rain/humidity will have an affect on the signal strength due to band 30 being ultra high frequency. So if you already have a weak connection to the tower, rain, humidity, and tree leaves will have an impact on your connection.20190617_111308.jpg

Message 11 of 13
Teacher

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

I was thinking of doing something similar but the tech that installed my system said that it had to be placed as close to the ground on the breaker box of my house as possible.  

Message 12 of 13
Teacher

Re: Need Help with Fixed wireless internet connecting to Band 2 instead of band 30

There is a spot on the back of the antenna to add a ground. I have a
grounding rod at the base of the pole it's connected to.
Message 13 of 13
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