NVG599 WPS light red

Hi There @kee215

We understand that you are getting a red light on the WPS button the router. We can help you with that.  

Now what we are going to ask for you to do, requires a factory reset of the router. Any customer applications or settings that have been set in the router will be erased and you will have to reset them.

1. Press and hold the reset button on the back of the router for 15 seconds, then release.
2. The router will reboot.
3. Once the all lights on the router are green, please plug in one computer via Ethernet to router and test your connectivity.
4. Take note of the sticker on the router with the AT&T SSID and password on it, you will need that later.
5. Unplug the Ethernet cord and reconnect to the WIFI using the information on the sticker.
6. Test your WiFi connectivity on the same computer
7. Now(and this best guess troubleshooting) Go to the network settings on the printer and see if the printer can look for the AT&T SSID
8. You should be able to enter in the password on the router and it should connect
9. If that way doesn't work, then try the WPS button again
10. Then log-in to your router and reconfigure any customer settings that you need too. 

Try these troubleshooting steps first and let us know.

Matthew, AT&T Community Specialist