Contributor
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1 Message
NVG599 WPS light red
I am suddenly having issues connecting my computer to my printer. They were working fine last week; now the connection does not work. I'm trouble shooting via the Canon site. To reset the printer, I have to press the WPS button. It blinks green for a while, then goes red. I went to the setup page and the WiFi Protected Setup is on. I clicked, off, then back on, and it still is not working. Any other suggestions? I have 2 printers, 2 laptops, and all were working last week; now none of them are connecting.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.4K Messages
5 years ago
Hi There @kee215
We understand that you are getting a red light on the WPS button the router. We can help you with that.
Now what we are going to ask for you to do, requires a factory reset of the router. Any customer applications or settings that have been set in the router will be erased and you will have to reset them.
Try these troubleshooting steps first and let us know.
Matthew, AT&T Community Specialist
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Figimo
Tutor
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6 Messages
5 years ago
The problem started when ATT online tech did a factory reset on modem /router. As I was connecting clients it came up when a client required WPS. It would not connect and that is when I noticed the WPS red light. Some clients will not connect with manual —AES or other security. Help please. I know factory reset is probably the starting point but I am tired of resetting and connecting 21 clients if there is another solution
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bfedwards
Contributor
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2 Messages
5 years ago
Online help also reset my modem and in doing so reset all the ID's and passwords to default which I had to reenter to previous values. Wife and kids screaming at me the whole time about why their wifi internet connections just went down.....Lession learned.
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