NVG589 wireless dropping every 10 minutes

NVG589 wireless dropping every 10 minutes

I just upgraded to NVG589 dual pair high speed RG.  Since that time all wireless devices in the house even sitting beside the router will drop connections about every 10-15 minutes.  Sometimes longer, sometimes shorter.  I see no option to set a session timeout value for any wireless.  my old 3801 never timed out.

don't tell me to call the 800 number they are clueless and won't listen to anyone who.

 

My solution for the moment is to put another wireless router in and it's working great.  I have disabled the nvg589 wireless since it's worthless.

 

any suggestions?

 

Mike

Message 1 of 10 (5,294 Views)
Community Manager

Re: NVG589 wireless dropping every 10 minutes

Hello mdparkhill,

 

Please send a private message by clicking here to get in touch with one of our U-verse specialists, include your name, phone number and the best time you can be reached. They're very knowledgeable and should be able to give you some good tips.

 

Thank you,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10 (5,229 Views)

Re: NVG589 wireless dropping every 10 minutes

[ Edited ]

just found your reply and have a sent a message as you requested.  i'm hoping your techs know of some way to play with the internal settings on this that I haven't found yet. 

 

Regards,

 

Mike

 

[edited for privacy]

Message 3 of 10 (5,179 Views)
Employee

Re: NVG589 wireless dropping every 10 minutes

Hello mdparkhill,

We have received your message and will continue working with you to restore wireless connectivity on your NVG589 via private message.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10 (5,160 Views)
Contributor

Re: NVG589 wireless dropping every 10 minutes

I am having more or less the same issue. I phoned ATT and am getting a new modem, however I wonder if this is indeed a settings issue.  Wireless may connect for a minute or two, then drops and disappears from list. Have checked all settings and wireless in on and not hidden.

Message 5 of 10 (5,127 Views)

Re: NVG589 wireless dropping every 10 minutes

SadathCS

 

It's now December 10.  When were you going to contact me to work on this issue?  It's been two weeks and not one peep from anyone at AT&T.

 

Regards,

 

Mike Parkhill

Message 6 of 10 (5,050 Views)

Re: NVG589 wireless dropping every 10 minutes

Well guys the new box is in, the wireless is dropping just like the last box.  But.......................  We have new features with this box!!!!!!!!! 

 

#1 The device access password on the side of box doesn't work.  I've done power on resets serveral times, I've the red reset button and nothing allows the password printed on the side of box to function. 

 

#2 Another new novel feature is the fact that now the entire internet just disappears with all lights blinking green. 

 

I just got off the phone with 800 line and they're sending someone out.  I don't hold any hope for this nvg589.

 

mike

Message 7 of 10 (4,992 Views)
Highlighted

Re: NVG589 wireless dropping every 10 minutes

[ Edited ]

Gentle folks

 

I'm on my third 589.  This one like the first two has wireless that drops.  Until Motorola and AT&T rewrite the microcode so the time out value can be changed I expect this situation to remain the way it is.  The reason i'm on my third one was the second 589 had a feature where it would loose it mind, all lights green but no one was home.  I dumped the logs and they didn't look very good.  It took performing power on resets, hitting the red reset button several times.  But the 2nd one kept dropping. 

 

The third one at least is not dropping, my original one never had that problem. 

 

Another item I discovered I had two 100M devices plugged directly into the 589 with so so performance.  I then plugged in a Netgear GS108 gigabit switch (10/100/1000) and when mixing gigabit devices with 100M in the switch with real gigabit devices the 100M worked faster.  So it seems the speed switching within the 589 is not as efficient as it could be.  But goods news is put in a gigabit switch similiar to mine and that will improve your throughput.

 

From what one of the premise techs stated mixing b/g/n wireless speeds directly to the 589 will also cause performance problems.  This being said this is another proof that the 589 speed switching is not up to snuff.  So my suggestions are use a gigabit switch for your wired and pick your brand of wireless gigabit router so the all speed switching is offloaded from the 589 and I expect any performance issues to disappear.

 

Attention AT&T if you would like to work out the wireless issue i'm more than willing to work with the level 3 folks by shipping log info to them.  I know there are at least two levels of back door access to the 589 one that allows the code updates to be pushed and another one that I specify a password for the remote access.  I've heard of another back door where your techs can play at will without me noticing as long as they don't reboot the box or break other things.  I've been playing with water cooled systems for over 34 years so I do have some technical skills to work with your techies.

 

 

Now the thing i'm wondering about is years ago I had an SDLC line with 128M thruput.  This was also done with two pairs of lines and so I'm wondering when will this 589 or it's successor catch up to the old SDLC modems that were really nice.

 

 

Being on the bleeding edge is always a challenge and it's not called the bleeding edge for nothing.

 

Regards,

 

Mike {Personal content removed for your safety}

 

Message 8 of 10 (4,909 Views)
Mentor

Re: NVG589 wireless dropping every 10 minutes

Did you ever get this solved?  I have been having disconnect issues with all of my devices (ios, Android and Windows all experince the problem) for nearly 6 months.  I have had "senior techs" out 3 times, and another scheduled for today. I have the NVG589 and the pairbonded 45mbps.  House is Cat 5, gateway replaced 3 times, and now running and Airport Extreme after the gateway.  Have tried every channel.  Still no resolution, and have thrown as much money as I can at the situation.  I am at my wits end!!!!

Message 9 of 10 (4,452 Views)
Contributor

Re: NVG589 wireless dropping every 10 minutes

I had a same problem that my router/modem NVG589 kept dropping or inconsistent while wired network (direct connect) working fine.  After I tried to restart the modem or selected a different channel but the problem still existed.  I finally disconnected the power supply and removed the battery to let the router/modem off for a minute and put everything back.  It has been working w/o a problem.

Message 10 of 10 (1,124 Views)
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