My understanding is that U-verse gateways will update automatically whenever the new update is available, so as long as you have active service, your gateway will be up to date.
My gateway is up to 9.1.0h12d34. I don't do anything except shut it completely down and restart it once per month. This, I have found, helps keep things running smoothly and apparently clears the DNS cache, which tends to cause problems - and at times in the past, would prevent the unit from auto-updating.
@SomeITguy_WI, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post (e.g. getting any official response).
If you desire some official response from AT&T, you should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hi @johnbu
My understanding is that U-verse gateways will update automatically whenever the new update is available, so as long as you have active service, your gateway will be up to date.
Thanks,
Dmitriy
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emcompnut09
Contributor
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1 Message
9 years ago
My gateway is up to 9.1.0h12d34. I don't do anything except shut it completely down and restart it once per month. This, I have found, helps keep things running smoothly and apparently clears the DNS cache, which tends to cause problems - and at times in the past, would prevent the unit from auto-updating.
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SomeITguy_WI
Contributor
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3 Messages
8 years ago
When I click "Upgrade" on mine, it state's my Firmware is OUT OF DATE and says:
Firmware image is invalid
and I have version: 9.1.0h12d34
and if that IS INDEED the latest version of Fireware then IT NEEDS AN UPDATE to remove this error message...if nothing else
Hello?? You work there?
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SomeITguy_WI
Contributor
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3 Messages
8 years ago
We have anybody representing AT&T on this thread? If not, I'll be dead *** tomorrow morning. This thing is junk right now.
[word filter avoidance]
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JefferMC
ACE - Expert
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35K Messages
8 years ago
@SomeITguy_WI, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post (e.g. getting any official response).
If you desire some official response from AT&T, you should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
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