Explore & discover

Helpful Links

NVG589 - upgrade from 9.1.0h12d22??

Highlighted
Contributor

NVG589 - upgrade from 9.1.0h12d22??

Is there any upgrade from 9.1.0h12d22 on NVG589 Motorola ATT U-verse Internet DSL?

8,944 Views
Message 1 of 6
Community Manager

Re: NVG589 - upgrade from 9.1.0h12d22??

 

Hi @johnbu 

 

My understanding is that U-verse gateways will update automatically whenever the new update is available, so as long as you have active service, your gateway will be up to date.

 

Thanks,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: NVG589 - upgrade from 9.1.0h12d22??

My gateway is up to 9.1.0h12d34. I don't do anything except shut it completely down and restart it once per month. This, I have found, helps keep things running smoothly and apparently clears the DNS cache, which tends to cause problems - and at times in the past, would prevent the unit from auto-updating.

Tags (3)
Message 3 of 6
Contributor

Re: NVG589 - upgrade from 9.1.0h12d22??

When I click "Upgrade" on mine, it state's my Firmware is OUT OF DATE and says:

 errorFirmware image is invalid

 

and I have version: 9.1.0h12d34

 

and if that IS INDEED the latest version of Fireware then IT NEEDS AN UPDATE to remove this error message...if nothing else

 

Hello??  You work there?

Message 4 of 6
Contributor

Re: NVG589 - upgrade from 9.1.0h12d22??

We have anybody representing AT&T on this thread?  If not, I'll be dead *** tomorrow morning.  This thing is junk right now.

 

[word filter avoidance]

Message 5 of 6
ACE - Expert

Re: NVG589 - upgrade from 9.1.0h12d22??

@SomeITguy_WI, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post (e.g. getting any official response).

 

If you desire some official response from AT&T, you should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 6
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support