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NVG589 - upgrade from 9.1.0h12d22??


NVG589 - upgrade from 9.1.0h12d22??

Is there any upgrade from 9.1.0h12d22 on NVG589 Motorola ATT U-verse Internet DSL?

Message 1 of 6
Community Manager

Re: NVG589 - upgrade from 9.1.0h12d22??


Hi @johnbu 


My understanding is that U-verse gateways will update automatically whenever the new update is available, so as long as you have active service, your gateway will be up to date.




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Message 2 of 6

Re: NVG589 - upgrade from 9.1.0h12d22??

My gateway is up to 9.1.0h12d34. I don't do anything except shut it completely down and restart it once per month. This, I have found, helps keep things running smoothly and apparently clears the DNS cache, which tends to cause problems - and at times in the past, would prevent the unit from auto-updating.

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Message 3 of 6

Re: NVG589 - upgrade from 9.1.0h12d22??

When I click "Upgrade" on mine, it state's my Firmware is OUT OF DATE and says:

 errorFirmware image is invalid


and I have version: 9.1.0h12d34


and if that IS INDEED the latest version of Fireware then IT NEEDS AN UPDATE to remove this error message...if nothing else


Hello??  You work there?

Message 4 of 6

Re: NVG589 - upgrade from 9.1.0h12d22??

We have anybody representing AT&T on this thread?  If not, I'll be dead *** tomorrow morning.  This thing is junk right now.


[word filter avoidance]

Message 5 of 6
ACE - Expert

Re: NVG589 - upgrade from 9.1.0h12d22??

@SomeITguy_WI, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post (e.g. getting any official response).


If you desire some official response from AT&T, you should instead click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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