06-06-2014 7:02 AM
I recently had U-verse installed using the Motorola NVG586 Gateway. I can acces the "Administrator Guide" through many online locations, but I cannot find a description for the bottom status light on the front of the device, nor the button underneath it that seems to be associated with the light. The button has two little arrows on forming a circle and I don't know what that symbolizes.
This light has started blinking red (rapidly) and when I push the button underneath it, it changes the light to green. The light stays steady greeen for a few moments, then flasshes green and eventually goes back to flashing red. The device appears to be functioning, but wireless devices using the gateway occassionally "freeze" trying to access the internet. I have run the diagnostics and everything "passess." I have unplugged-replugged the device and also done a reboot. The red light eventually comes back on flasshing.
Please help -- I would really like to know what the button and status light is for and why its flashing red. Thanks. Mark
06-06-2014 7:09 AM
06-06-2014 12:43 PM
Thanks for the quick reply aviewer. It is not the Broadband light. It is an unlabeled status light. I can't find documentation ANYWHERE (AT&T, Motorola, etc.) on exactly what this light /button means. Here is picture:
I will try AT&T customer/technical support when I get home tonight, but in the mean time, does anybody have any info?
Thanks again, Mark.
06-06-2014 1:47 PM
06-06-2014 4:40 PM
aviewer -- Excellent suggestions!
With respect to the "pair bonded" broadband, I am only utilizing Broadband 1. Installation tech said he only needed one for service to my house due to strong signal strength. From what he told me, the Broadband 2 would be paired if needed to get the required bandwidth to meet my needs.
Regarding your suggestion about WEP -- I think you meant to say Wireless Protected Setup (WPS). I went into the configuration setup for the Wireless and turned the WPS from "On" to "Off" and the light immediately extinguished when I "saved" the changes. I turned it back on and within a couple of minutes, the green light came on, then blinked, then turnded blinking red. I turned it back off. All my household devices are successfully connected so no need to use this feature. However, it is weird that it seems to be constanly "searching" for a device to connect with.
I went back to the Administrators Manual and searched for "WPS" and I did find references to how to enable/disable. On page 93, there is reference to a WPS status, but it only shows "Flashing Green" and "Off" as options. No reference to steady grean of any type of red status. Oh well....
I still don't know why the light came on all by itself after about a month of nothing. I wonder if is a symptom of overall problems with the device?
Anyway, thank you again for the help! Truly appreciated!
06-06-2014 5:37 PM
01-16-2015 11:51 PM
Fortunately, the OP has his answer as to what the button and light is (the tech who "installed" my gateway had no idea. I did... one of the reasons I wanted the thing! But anyway...
I have the same problem with mine. When I try to pair a device (a printer most recently) the light flashes green, then soon goes to flashing red. The printer times out with an error, and the red light on the gateway continues to flash forever. If I go into wireless settings and turn WPS off, the light goes out. I can turn it back on, and the light stays off. But the next time I press it... same thing happens.
I have reset the router with the red button on the back. I have unplugged the router and let it sit for hours, then plugged it back in. No change. Another "tech" comes out tomorrow to look at it. I hope this guy is better trained than the first guy who literally plugged the dang thing in, and said, "there you go!"
If anybody has any idea what's going on with the WPS, I'd like to hear about it!
05-15-2015 9:58 PM
I figured it out. Turned on my Wi-Fi for the first time today (I was using an AirPort Extreme in bidge mode for Wi-Fi) and since I was setting up a printer I turned on WPS. Problems insued and so I went a diffrent route other than WPS. Later in the evening I noticed the blinking red light (my modem is in an out-of-the-way place). "Red light bad" I told myself, but what did this go to. There was no label by the light or the button that was below it. Scamble to the internet and I relize, it's the WPS light and since my printer set up failed it was flashing red.
If you go into your Modem set up, 192.168.1.254 was mine and probably yours, click "Home Networks" then "Wireless". You may need to sign in but it shows you where to get the password. At the bottom is "Wireless Protected Setup (WPS)". I'll bet yours is set to "ON". Set it to "OFF" and save. The light should go away.
If you had any WPS printers you may just have to set them up with the Wi-Fi name and password, but other than that nothing should be lost.
I hope this works for you, it did for me.
10-25-2015 7:15 AM
So my question is, is the WPS light supposed to stay on solid green? I purchased a range extender, turned the WPS feature "on" for the gateway as is mentioned previously, go to the extender and push the WPS button, then "within two minutes" as the extender manual says, go back to the gateway and push the WPS button. The light blinks green for awhile, then goes on solid green. Same on the extender, blinks green then turns solid green.
Ok, great, one would think, success is at hand.
After awhile though, 10-15 minutes, the WPS light on the gateway goes out. Nothing, no light, just out. The extender, however, the light is on solid green.......two lights on the extender, actually, one for power and the other for WPS. Reading the manual for the extender, one is too think everything is fine.............if the extender loses signal the WPS light blinks or even goes amber and even red.......................
But the light going out on the gateway confuses me. You'd think it would stay on.
Maybe it only comes on if the gateway is actually streaming data.............which i only do when watching Netflix on the TV's which are in other rooms...............and the fartherest TV keeps buffering, hence why i bought the extender to see if that might fix the problem. Which did not, but i think it got better, it's hard to tell really................and i am not sure if the thing (extender) is really working or not to start with.
I'm say one thing, the information published on this Arris NVG589 which i see is really a Motorola product, just flat out sucks and AT&T hotline techs are no help whatsoever.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.