My xbox 360 can't obtain an IP address from my modem

Contributor

My xbox 360 can't obtain an IP address from my modem

Having trouble connecting my XBOX to my Wi-Fi connection.
Message 1 of 7 (1,455 Views)
Employee

Re: My xbox 360 can't obtain an IP address from my modem

Hello xbox gamer,


I apologize about the trouble you are having to connect your XBOX to your Wireless Network. I sent you a Private Message to continue working with you and ensure it is connected. I look forward to help you resolve this.


SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7 (1,379 Views)
Contributor

Re: My xbox 360 can't obtain an IP address from my modem

I am also having this problem. Please AT&T help me too. 

 

Did they resolve your problem?  

 

Thanks

Message 3 of 7 (1,105 Views)
Contributor

Re: My xbox 360 can't obtain an IP address from my modem

Please help me solve this problem as well. Thanks.

Message 4 of 7 (1,102 Views)
ACE - Expert

Re: My xbox 360 can't obtain an IP address from my modem

@ChaseW , please click this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7 (1,089 Views)
Contributor

Re: My xbox 360 can't obtain an IP address from my modem

Thanks Jeff, will do.

Message 6 of 7 (1,074 Views)
Community Support

Re: My xbox 360 can't obtain an IP address from my modem

Just an update for ChaseW's issue. We were able to do a factory reset on the Xbox 360 and everything is working once again.

 

-David T

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7 (952 Views)