02-14-2013 9:07 AM - edited 02-14-2013 9:27 AM
I posted this over at Dslreports.com but figured I would post it here too.
I was looking at the Motorola website and found this...
Lists this product as
"Motorola NVG589 Bonded VDSL 11N Gateway"
Seems to be an IPTV/Internet/VOIP modem.
Would be pointless to make a battery/modem specifically for a service that wouldn't use it, wouldn't it ?
I wonder what the ADSL2+ gateway would be then? The 5111NV? I guess if they somehow don't use this then it'll be the Pace 5168NV for both ADSL2+/VDSL2.
Solved by: Go to Solution.
08-29-2013 10:21 PM
I definately don't have the knowledge and background that all of you do. I'm simply trying to get Uverse in my home. Seems like everyone around me has it, but my corner of the neighborhood isn't eligible because of, I assume, the distance from my house to the VRAD. I talked to a install tech down the street as he was finishing up and install and he said that because of the new NVG589 I'd probably be eligible now. I've called and called and can't seem to get someone that can help me out. I sent a PM using the link above and hopefully someone can finally determine if this new box would be possible.
Any other advice or contacts that anyone has to help me in this endevour would help. Thanks.
08-30-2013 3:36 PM
08-30-2013 10:21 PM
08-31-2013 7:14 AM
08-31-2013 8:37 PM
The 589 won't really make the signal any stronger. It can deal with lines that have more noise on them better than the older RGs, but won't make a significant difference. We aren't supposed to be doing 19M profiles anymore, as they are supposed to be provisioned for a 25M bonded. 19M are supposed to only be used as bonded profile for people at the edge of service. If your service is listed as a single pair 19M, then you won't be getting a 589. That is currently only installed for bonded pair.
When the tech comes out for the install they can find a spare pair, if available, and convert it to a bonded install. I have never done an install, apartment or other, that we could not find a spare pair for.
08-31-2013 9:12 PM
08-31-2013 9:38 PM
08-31-2013 9:50 PM
I think what happened is the tech doing the CSI didn't have good sync at the demarc. If a repair is created for Sun/next available, then the tech will convert it to a bonded install no extra charge.
08-31-2013 10:13 PM
09-01-2013 4:26 AM
09-01-2013 5:52 AM
09-01-2013 8:47 PM
Well, the tech came out, he told me that he was a premise tech and the previous tech that came out was also a premise tech. I really think it's a shame that I can talk to five different techs and hear five different points of view of what is causing my problem. I really feel like this is turning into a gripe thread about the runaround that I have been subject to, which I do apologize for.
So the tech explained that the previous tech was a newer premise tech in the AT&T family and that his thought of having a 589 installed was a newbie course of action. He also said that 589s are only used when the loop length is 4000 ft. or more (remember, there are three buildings in my complex that can't have uverse at all due to loop lengths). He explained that I'm actually drawing 32m at the rg and can't understand why I'm on a 19m profile. He told me that he would request an IR tech (can't exactly remember the term he used) to come out and evaluate the signal and the line to see if something can be done to correct the issue(s) I'm experiencing.
His course of action was to swap pairs at the VRAD, which he said had not been done since I have had service. He also corrected one of the previous techs attempt at a solution by bypassing the panel on the building. As he wrapped up, said that there weren’t any errors showing on the line and that I should be getting the service that I am paying for. I left for work right after he left, so I wasn’t able to see if there was any difference.
09-05-2013 9:16 AM
My grandmother has had U-Verse for several months and uses the Motorola NVG-510. She has only phone and internet. Everything was working fine until there was an outage that lasted several days. When service was restored her cordless phone started displaying the incorrect time. The technician reset the modem, we have reset the phone, we have manually set the phone time. However when a new call comes in the phone again shows the incorrect time (4 hours ahead). The technician does not know how to fix this issue. Tech support has not been any help. Do you know who you talked to when your issue was finally resolved? I am posting for my grandmother I hope she will be able to check this if not I will follow off line.
09-05-2013 9:34 AM
09-06-2013 8:42 AM - edited 09-06-2013 8:53 AM
Not exactly for the NVG589 dicussion, but since the thread about the VAP died...
The VAP2500 seems to be able to use the additional channels in 5 GHz.
Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Service acting up? Click here to troubleshoot now!
For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.