Motorola NVG589 - New U-verse Gateway?

ACE - Professor

Motorola NVG589 - New U-verse Gateway?

[ Edited ]

I posted this over at Dslreports.com but figured I would post it here too.

 

I was looking at the Motorola website and found this...

»www.motorola.com/us/consumers/NV···,pd.html
Then....
»www.homepna.org/products/member_products/
Lists this product as
"Motorola NVG589 Bonded VDSL 11N Gateway"

 

Seems to be an IPTV/Internet/VOIP modem.

 

http://certifications.wi-fi.org/pdf_certificate.php?cid=WFA16256



Would be pointless to make a battery/modem specifically for a service that wouldn't use it, wouldn't it ?

 

I wonder what the ADSL2+ gateway would be then? The 5111NV? I guess if they somehow don't use this then it'll be the Pace 5168NV for both ADSL2+/VDSL2.

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Message 1 of 117 (105,199 Views)
Anonymous

Re: Motorola NVG589 - New U-verse Gateway?


Darknessrise wrote:

Anyone with this gateway want to tell me if it's more neighborhood friendly concerning wireless(Only using channels 1,6,11 while on auto mode)?

 

All of these wireless G 2wires destroy 2.4 GHz.

 

 

Now, lets remove all of the AT&T gateways from this picture:


There is a scan button someone in the GUI that has congestion ratings I think its called. As for the default channel it uses...not sure.

 

Message 61 of 117 (8,457 Views)
Anonymous

Re: Motorola NVG589 - New U-verse Gateway?


unrtechie wrote:

AudioHTIT wrote:

The guy who installed it had never seen a 589 before, the voltage wasn't listed and the UPS jack was a different length, he was reluctant to plug the ups in to it. Do you know that the voltage is the same as the other gateways? It sounds like you're saying the internal battery only powers the WAN and VOIP ports?

 

In any case another tech showed up tonight with a battery and it plugged right in, now the management page says 'normal'. 


The Belkin BBU is not certified for use with the 589, thus the reason for the internal battery.  Also, if you saw the power sticker it clearly states that only the supplied power adapter is to be used with it.  I haven't compared the voltages side by side though see what the difference is so its hard to say though I can tell you the battery is about 5500mwh and 7.4V.  As for what the battery does, yes, it is only designed to provide power for a WAN connection and the VoIP which technically is the only reason for a BBU per the ToS.


The Belkin BBU is used for all other RGs that use a power supply of 12V 3A. The power supply provided with the 589 is 12V 3A. It works fine with it.

Message 62 of 117 (8,457 Views)
Explorer

Re: Motorola NVG589 - New U-verse Gateway?

[ Edited ]

drumboy35 wrote:

Darknessrise wrote:

Anyone with this gateway want to tell me if it's more neighborhood friendly concerning wireless(Only using channels 1,6,11 while on auto mode)?

 

All of these wireless G 2wires destroy 2.4 GHz.

 

 

Now, lets remove all of the AT&T gateways from this picture:


There is a scan button someone in the GUI that has congestion ratings I think its called. As for the default channel it uses...not sure.

 


I did an InSSIDer scan of my local wifi after the 589 was installed, I noticed that it had chosen channel 6 which also had a strong signal from my neighbor. I hadn't noticed the 'Scan' option so I just restarted the 589 and it moved to 1 which was much less used. So far for me it's chosen 1 or 6.

Message 63 of 117 (8,424 Views)
Explorer

Re: Motorola NVG589 - New U-verse Gateway?

[ Edited ]

drumboy35 wrote:

unrtechie wrote:

AudioHTIT wrote:

The guy who installed it had never seen a 589 before, the voltage wasn't listed and the UPS jack was a different length, he was reluctant to plug the ups in to it. Do you know that the voltage is the same as the other gateways? It sounds like you're saying the internal battery only powers the WAN and VOIP ports?

 

In any case another tech showed up tonight with a battery and it plugged right in, now the management page says 'normal'. 


The Belkin BBU is not certified for use with the 589, thus the reason for the internal battery.  Also, if you saw the power sticker it clearly states that only the supplied power adapter is to be used with it.  I haven't compared the voltages side by side though see what the difference is so its hard to say though I can tell you the battery is about 5500mwh and 7.4V.  As for what the battery does, yes, it is only designed to provide power for a WAN connection and the VoIP which technically is the only reason for a BBU per the ToS.


The Belkin BBU is used for all other RGs that use a power supply of 12V 3A. The power supply provided with the 589 is 12V 3A. It works fine with it.


Thanks for the info, so one could have the internal battery and/or use the external BBU. 

Message 64 of 117 (8,425 Views)
Teacher

Re: Motorola NVG589 - New U-verse Gateway?

I have another posting on "Zulu" time / NVG589 . so I will not go into depth here. I can say that on my NVG589 the System Information Current Time is set in advance of my time zone (Eastern) by 4 hours.  That incorrect time is thus displayed on my phone display.  They are looking into it.  (I'm guessing after AT&T gets a software update sometime in the future that my modem timezone will be set correctly.) I am looking at the NVG589 manual, and just a quick search did not find a solution.  Other than that I like the modem.  The internal backup battery is nice.      

Message 65 of 117 (8,332 Views)
Teacher

Re: Motorola NVG589 - New U-verse Gateway?

Somebody put a fix in, my NVG589 modem is now showing the correct time. I didn't do any resets today other than calling ATT support this morning for a long discussion.
Message 66 of 117 (8,284 Views)

Re: Motorola NVG589 - New U-verse Gateway?

The NVG589 looks like a nice peace of hardware.  I curentley have an iNID and the wireless i38 inside unit is useless, I needed to set up my own AP to gat any coverage.  I am hopeing that they will replace iNIDs that are all ready in the field with these some day.

Message 67 of 117 (8,188 Views)
Contributor

Re: Motorola NVG589 - New U-verse Gateway?

Any update on getting bridging/passthrough working?  I gave up with my 2wire, but I'd like to give it a go again with this new box

Message 68 of 117 (8,143 Views)
Explorer

Re: Motorola NVG589 - New U-verse Gateway?

I am at my wits end, i need ya'lls help/advice. I've got a Tech here fixing some issues and he tells me he cant use the NVG589 without a bonded pair install and i am around 2,000 feet so no bonded pair. Am i mistaken in that i've read all these cases of using it without bonded pair, and what do i need to tell him for him to understand. I believe that its selectable within the NVG589 right, what would you select for my regular non inid install to get rid of this 3801. Thanks for any and all tips/advice. I would really like to keep U-Verse but it wont be possible if i cant get this figured out. 

Message 69 of 117 (8,086 Views)
Explorer

Re: Motorola NVG589 - New U-verse Gateway?

Can you please offer me any advice/guidance on the usage of this on a non-bonded pair install. This tech is swearing its not possible or he would be glad to and unfortunately i dont know enough of what to say to have him trust that it is possible or what needs to be done to set it up/what settings need to be changed. He seems to be under the impression that the markets that are already using it on single pairs have something different that we dont yet here, he doesnt know much about routing andd such and routers behind a gateway. I have had a horrible botched install multiple times and they didnt use a new drop at first and so i have someone high up in the company that i am speaking with that is trying to help me so i will be speaking to her when she calls to see how this tech visit went, i am wondering if i should ask her about "giving them permission" to give me that modem for the next tech that comes out. If i can know what do to do on the modem after connecting it physically i am comfortable telling them I will gladly show them, i just dont want to make the claim and not know what to do. I am very familiar with navigating the pages of the RG's so it should be simple enough if someone could  tell me, take a video or screenshots and I would be exstatic .

Message 70 of 117 (8,084 Views)
Guru

Re: Motorola NVG589 - New U-verse Gateway?

[ Edited ]

You're probably going to have to go above the tech and his supervisor to get the NVG589 gateway.  Contact the AT&T Customer Care Team by clicking on the link below.


http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

These are not your average phone people, these are much higher up on the support ladder than the people on the phones.  These are the people you need to get in contact with.  This is not the regular CS/TS people, these people know who to contact to get things done!  And plus, they will keep you up to date on what is being done to fix your issue every step of the way!

 

They should be able to get into contact with the local area manager to get you the NVG589 if you well and do truly need it.  If your line conditions are bad enough, the AT&T Customer Care Team may be able to convince the area manager to have your setup converted to a pair-bonded install which would give you a better chance of getting the NVG589.

Send them a private message and they should be able to give the help needed to solve your problems. They are available M-F 7am-10pm CST

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope in the upper right, they may or may not contact you via message on these forums so you might want to check that in about a day.

Message 71 of 117 (8,085 Views)
Explorer

Re: Motorola NVG589 - New U-verse Gateway?

Ok so its surely a selection within the RG, i know they have them my tech just wasnt confident it was possible to use with non bonded pair installs. I can essentially use it just by replacing the exact wires on my 3801 on my non boned pair install over to the NVG589 and select single  pair within the settings, is that correct? Thanks guys and sorry for sounding so frantic, i just really am. 

Message 72 of 117 (8,084 Views)
Guru

Re: Motorola NVG589 - New U-verse Gateway?

As far as I know from reading in other topic here and on DSLReports.com, yes, you should be able to do just that.

Message 73 of 117 (8,083 Views)
Explorer

Re: Motorola NVG589 - New U-verse Gateway?

[ Edited ]

trparky wrote:

You're probably going to have to go above the tech and his supervisor to get the NVG589 gateway.  Contact the AT&T Customer Care Team by clicking on the link below.


http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

These are not your average phone people, these are much higher up on the support ladder than the people on the phones.  These are the people you need to get in contact with.  This is not the regular CS/TS people, these people know who to contact to get things done!  And plus, they will keep you up to date on what is being done to fix your issue every step of the way!

 

They should be able to get into contact with the local area manager to get you the NVG589 if you well and do truly need it.  If your line conditions are bad enough, the AT&T Customer Care Team may be able to convince the area manager to have your setup converted to a pair-bonded install which would give you a better chance of getting the NVG589.

Send them a private message and they should be able to give the help needed to solve your problems. They are available M-F 7am-10pm CST

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope in the upper right, they may or may not contact you via message on these forums so you might want to check that in about a day.



Thank you kindly! Do you happen to know if that goes to the same "Social Media Team" as the @attcustomercare twitter account puts you in touch with? I am in touch with a social media team manager again and after I called her back today she said she will reach out to the area manager and speak with him again, a "senior tech" was supposed to come out today but i didnt get the impression he was "senior" as he was pretty young and a few other things just made me think otherwise. It is always so apparent that they are being pushed to be quick and have another job right after you because as with today, he got to the point where when we got a speedtest result that was adequate he darted out, both of us under the mutual understanding that nothing was actually "fixed" but that he had nothing left he could think of and he was ready to log it "complete" and go.  Anyway if that is the same group i can bring it up to her, or is the link you gave a seperate group entirely, in which case i will contact them via that link. 

 

As far as my line and signal quality, I'm not really sure what to think at this point. It shows as all being in acceptable ranges apparently on the techs equipment, although one particular value is apparently "higher than they like to see but not out of acceptable range" but my UV Realtime seems to Show some issues i dont know how to interpret and for the first time ever today after the tech came out i have even more issues on UVRT in the Red and it showing the reccomended profile as 25/2 instead of my 32/5 for the 1st time.

 

Edit: I shortened and took out a chunk of this reply that was just more information than necessary for a reply about this new gateway and my attempt to secure one and i wasnt feeling good about hijacking a thread so i cut it out and will post in in a thread. 

 

Pics of UVRealtime Currently: http://imgur.com/a/4oVVs

Message 74 of 117 (8,052 Views)
Highlighted
Employee

Re: Motorola NVG589 - New U-verse Gateway?

You probably do not need a new RG you need a line tech, bridge tap needs to be removed, showing 2800 feet and SN less than 9 on screen shots
Unfortunately TS cannot dispatch CIM tech that I know of, instead need uverse tech.
Tech needs to run SELT test, at serving terminal,(pole or buried) if no issue on testing then issue is with drop or INSIDE wiring
If issue beyond terminal then tech needs to create outside ticket for CIM tech.
If issue is drop, tech needs to replace, if issue is bridge tap in your home then billable to resolve.
For example http://forums.att.com/t5/Features-and-How-To/Just-installed-2wire-RG-for-Uverse/m-p/3544329#M39108

Once distance and SN ratio resolved the 3801 should work just fine up to 3000 feet on a 3801 RG

Your shots show different than your statements, line issues resolve first before talk of swapping RG.

A senior tech is not aged based but employment based. Stage are T0, T1, T2, and T3 a senior tech is a T3.
Very few garages have many techs with two or more years experience, when did uverse come to your if 2010 then nobody could have more than 3 years.
By definition a T3 is someone with more than 9 months with the company who has successfully completed a required number of jobs, most are installs.
Finding an experienced repair tech is a little more challenging, need a tech work works late shift as that shift gets the bulk of repairs.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 75 of 117 (8,034 Views)