Motorola NVG589 - New U-verse Gateway?

ACE - Professor

Motorola NVG589 - New U-verse Gateway?

[ Edited ]

I posted this over at Dslreports.com but figured I would post it here too.

 

I was looking at the Motorola website and found this...

»www.motorola.com/us/consumers/NV···,pd.html
Then....
»www.homepna.org/products/member_products/
Lists this product as
"Motorola NVG589 Bonded VDSL 11N Gateway"

 

Seems to be an IPTV/Internet/VOIP modem.

 

http://certifications.wi-fi.org/pdf_certificate.php?cid=WFA16256



Would be pointless to make a battery/modem specifically for a service that wouldn't use it, wouldn't it ?

 

I wonder what the ADSL2+ gateway would be then? The 5111NV? I guess if they somehow don't use this then it'll be the Pace 5168NV for both ADSL2+/VDSL2.

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Message 1 of 117 (105,262 Views)
Teacher

Re: Motorola NVG589 - New U-verse Gateway?

[ Edited ]

I've had my NVG-589 for a little over 3 weeks now and I can certainly tell you from experience that it's leaps and bounds better than the previous bonded pair equipment! Both of my lines are running about 35,000+/-so I actually have a combined sync rate of > 65,000! Wish I could use it all.

The wireless is much better also. Other than the fact that it's N making it faster the signal strength is also stronger and much more uniform in all directions from the RG.  The only thing I wish we could do with it was change the DNS routers instead of being stuck with the AT&T ones!

 

Anyone who receives this RG should be a very happy camper!

Message 16 of 117 (98,107 Views)
Teacher

Re: Motorola NVG589 - New U-verse Gateway?

Everything is working pretty good at my house, so how do I get one of these new routers.  I like having new stuff.  Should I come up with a problem that's not really happening?  Someone give me a good line to use so I can get this new equipment.

Message 17 of 117 (98,006 Views)
Employee

Re: Motorola NVG589 - New U-verse Gateway?


Jerms wrote:

Everything is working pretty good at my house, so how do I get one of these new routers.  I like having new stuff.  Should I come up with a problem that's not really happening?  Someone give me a good line to use so I can get this new equipment.


 

For now, the NVG589 is only used on new bonded pair installs in a few select markets.  Even existing inid installs will not be swapped out once they're in place for now.  It will not be used to swap in for 3801s unless that loop is being converted to a bonded pair.  Also with a couple of the glitches that need to be ironed out, probably best to wait for them to work themselves out.   To get yours though probably need to wait for the 3801s to be phased out the for bonded pair to be used on shorter loops.

 

 

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 117 (97,774 Views)
Mentor

Re: Motorola NVG589 - New U-verse Gateway?


unrtechie wrote:

Jerms wrote:

Everything is working pretty good at my house, so how do I get one of these new routers.  I like having new stuff.  Should I come up with a problem that's not really happening?  Someone give me a good line to use so I can get this new equipment.


 

For now, the NVG589 is only used on new bonded pair installs in a few select markets.  Even existing inid installs will not be swapped out once they're in place for now.  It will not be used to swap in for 3801s unless that loop is being converted to a bonded pair.  Also with a couple of the glitches that need to be ironed out, probably best to wait for them to work themselves out.   To get yours though probably need to wait for the 3801s to be phased out the for bonded pair to be used on shorter loops.

 

 

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.


Well...........

 

That depends uponm your market.  In the Baton Rouge market, the NVG589 is going into any new bonded pair install, and is what your current RG and iNID will be replaced with should it fail.  In our market they are consolidating RG's so there will be exactly TWO carried on the trucks for consumer use.  That's it.  Two types  of RG's period for all the various installs, and you know that one of them will be one for customers not using VDSL, so you do the math on whether the NVG589 will only be for bonded pair installs.  Especially since you can choose single pair as an install choice within the RG.  It's made for both.

 

If it was me, I'd be chatting up local uVerse tech's to find out if they already have some NVG589's on hand, and if not, when they're expecting them.  Trust me, those inside tech's want these on their trucks real bad because it makes the installs SO much easier and faster than the old RG's.  The senior tech who installed mine told me I was the first customer for whom he had installed an NVG589, and he couldn't believe how easy the install was.  He was impressed.  So far, I've been impressed as well.

 

Message 19 of 117 (97,594 Views)
Anonymous

Re: Motorola NVG589 - New U-verse Gateway?

The new RGs are supposed to be used for new bonded pair installs only when called for specifically in the service order. We have been told to burn down the Inid stock by still using them for repairs. Rewiring the house from an Inid install for the NVG589 wouldn't necessarily be an easy thing also, so most techs would try to avoid it.

 

The 55Mb profile, however, is rolling out in west region right now, allowing for internet speeds of 45/5. This is only for people within 2200ft (current distance for 32Mb profile). 

Message 20 of 117 (97,081 Views)
Anonymous

Re: Motorola NVG589 - New U-verse Gateway?


drumboy35 wrote:

 

The 55Mb profile, however, is rolling out in west region right now, allowing for internet speeds of 45/5. This is only for people within 2200ft (current distance for 32Mb profile). 


And requires the use of bonded pair with the NVG589. Forgot that part.

Message 21 of 117 (97,102 Views)
Guru

Re: Motorola NVG589 - New U-verse Gateway?

When is that going to be coming to the North East Ohio region?  I want some faster Internet speeds.

Message 22 of 117 (97,038 Views)
Highlighted
Anonymous

Re: Motorola NVG589 - New U-verse Gateway?


trparky wrote:

When is that going to be coming to the North East Ohio region?  I want some faster Internet speeds.


The RGs should already be there. No clue on when the new profile will be. But since it is currently in the West market, then I wouldn't expect more than a few months before a full rollout of it.

Message 23 of 117 (96,966 Views)
Employee

Re: Motorola NVG589 - New U-verse Gateway?

I wouldn't go calling in making up nonsense about your service to try to get the new modem. Give it some time first. As with all replacements, there will be kinks to work out. And, the iNids will have to be used up before they will replace them with the new modems. 

 

But, if you genuinely have issues with your service, and the tech on site doesn't have the part for your iNiD, ....... Bingo, u just hit the jackpot!  

 

As far as the faster speeds and backward compatibility to adsl2+ goes... Haven't heard much about that yet. But, I'm in the SE region and we normally get stuff a good bit later, even tho we have more fiber?????? Oh well. I know I'm ready for some 50+ mbs service to blow away the cable cos ! 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 24 of 117 (96,809 Views)
Mentor

Re: Motorola NVG589 - New U-verse Gateway?


drumboy35 wrote:

drumboy35 wrote:

 

The 55Mb profile, however, is rolling out in west region right now, allowing for internet speeds of 45/5. This is only for people within 2200ft (current distance for 32Mb profile). 


And requires the use of bonded pair with the NVG589. Forgot that part.


No.  No it doesn't require bonded pair.  Single pair and bonded pair are both selectable options from the pulldown menu during installation.  AT&T may want to only use these for bonded pair installs to begin with, but the NVG589 works just fine either way.

 

If you'd like to read up on all that it can do before you get them in your area, here's a link to the manual that both Motorola and AT&T say doesn't exist...


drumboy35 wrote:

drumboy35 wrote:

 

The 55Mb profile, however, is rolling out in west region right now, allowing for internet speeds of 45/5. This is only for people within 2200ft (current distance for 32Mb profile). 


And requires the use of bonded pair with the NVG589. Forgot that part.


FCC Required Documentation

Click on the very last link entitled "User Manual.pdf".

 

And yes, the FCC requires that a full user manual be submitted to it prior to FCC approval, and yes, they post all of those manuals for the general public to peruse, if they know what/where to look. Smiley Wink  So if there is an RG, iNID, battery back up, etc that you REALLY want/need the full manual for, and neither the device manufacturer or your ISP feels inclined to make said manual available to you, this FCC site will have a PDF of said manual somewhere on their site... 

 

Happy hunting!  Smiley Very Happy

 

Message 25 of 117 (96,741 Views)
Mentor

Re: Motorola NVG589 - New U-verse Gateway?

I would NEVER encourage anyone to "make up" problems with their current RG.  I'd just make sure that there really was "something" not working as intended before I made that call(s)..........

 

Message 26 of 117 (96,740 Views)
ACE - Expert

Re: Motorola NVG589 - New U-verse Gateway?


Wineaux wrote:
...
And yes, the FCC requires that a full user manual be submitted to it prior to FCC approval, and yes, they post all of those manuals for the general public to peruse, if they know what/where to look. Smiley Wink  So if there is an RG, iNID, battery back up, etc that you REALLY want/need the full manual for, and neither the device manufacturer or your ISP feels inclined to make said manual available to you, this FCC site will have a PDF of said manual somewhere on their site... 

 

 


However, the vendor does not have to keep that manual up to date with any firmware changes it may make after publication of that version of the manual.  Compare the 3800 manual on the FCC website with a current 3800; you will see little if any resemblance in the UI.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 117 (96,652 Views)
Guru

Re: Motorola NVG589 - New U-verse Gateway?

So what?  The hardware itself doesn't change.  All we really care about is the guts of the device.

Message 28 of 117 (96,648 Views)
Anonymous

Re: Motorola NVG589 - New U-verse Gateway?


Wineaux wrote:

drumboy35 wrote:

drumboy35 wrote:

 

The 55Mb profile, however, is rolling out in west region right now, allowing for internet speeds of 45/5. This is only for people within 2200ft (current distance for 32Mb profile). 


And requires the use of bonded pair with the NVG589. Forgot that part.


No.  No it doesn't require bonded pair.  Single pair and bonded pair are both selectable options from the pulldown menu during installation.  AT&T may want to only use these for bonded pair installs to begin with, but the NVG589 works just fine either way.

 

If you'd like to read up on all that it can do before you get them in your area, here's a link to the manual that both Motorola and AT&T say doesn't exist...


The 55Mb profile requires bonded pair within 2200ft. I wasn't saying the NVG589 did.

Message 29 of 117 (96,640 Views)
Guru

Re: Motorola NVG589 - New U-verse Gateway?

Let me get this straight.  Even if you are under 2200 feet, you still need pair bonding for the 55M profile?

 

So for a person like me who practically has the VRAD as their neighbor (mine is six houses away) and is an estimated 500 feet away, I would need a pair-bonded setup.  Is this correct?

 

When upgrading to an Internet tier that requires this kind of setup, will the customer be required to pay an installation cost?

Message 30 of 117 (96,611 Views)