Contributor
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2 Messages
Motorola NVG589 -- Broadband1 Light Solid Green But Broadband2 Light Flashing Red???
I have a Motorola NVG589 U-Verse Gateway. Internet only. Maybe I never noticed before but today I was looking at the lights on it and I see that Broadband1 is solid green. I have a decent internet connection. No major issues. Why is Broadband2 flashing red? Not being a tech geek...I just assumed that it was using both Broadband1 and Broadband2 and that both should be green for a strong internet connection. Otherwise the load is all on Broadband1.
Am I missing something or should they both be lit green? I did a speed test and it was within the parameters of the 24m plan I have.
Thoughts? Thanks.
_xyzzy_
Expert
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15K Messages
7 years ago
Mine is off.
I'm not exactly sure if it's serious (call ATT tech support) but I can quote what the manual says (which is a bit cryptic):
Try rebooting the gateway and see if it clears.
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JefferMC
ACE - Expert
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35K Messages
7 years ago
Most customers have a single pair profile. In that case, only the Broadband 1 light would be lit (hopefully green), and the Broadband 2 light would be dark.
If you have a bonded pair profile, it means that you are using two pair, or lines, to carry signal to your home. If they are both working properly, then they would both be green. In your case, line 1 is working properly and line 2 is not. Depending on your lines, location, etc., one line could handle all, nor nearly all, of your traffic without missing a beat, so you may not notice it. However, should the remaining line fail, then you'll be totally disconnected.
You should contact AT&T to have the line repaired. You can do that by calling AT&T Technical Support at 800-288-2020 or, if you're in less of a hurry but want a higher quality experience, Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the envelope in the upper right corner of this site, next to your avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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