06-22-2015 2:03 PM
06-22-2015 3:28 PM
I am sorry about the issues you are having with your gateway, but I will be glad to help. It sounds like you may have a defective gateway that needs to be replaced. I will be happy to help and will send you a private message to further assist.
07-03-2015 4:58 PM
I have the same problem! I contacted AT&T and they told me they weren't aware of the issue. They didn't believe me (and couldn't hear the noise over the phone), so I made this video: https://youtu.be/SN1sx2uv_Bs
- edited 07-07-2015 4:13 PM
07-15-2015 1:30 PM
My original NVG589 was from May 2015 and it made the noise. They sent me a replacement modem (same model) from Dec 2014 and it also made the noise.
I have no noise issues with my NVG589, and it is dated 1/29/2015.
It would be interesting though to poll the dates of those having noise issues to see if it is a certain batch related issue rather than a random defect.
09-21-2015 7:21 PM
I just got a NVG589 install earlier today. I didn't notice anything immediately after install, but after I got home work later today this high-pitched noise you are describing was there.
I definitely need to get this thing replaced because it will drive me insane if I don't. My model looks like it was Dec 2014. Same month you are talking about. Maybe it's isolated with some batches as mentioned in this thread, but this is definitely annoying.
10-22-2015 2:11 PM
I have the NVG599 model, its wider and taller than the 589 and it makes the same high pitched whine noise. Is there anything I can do to make it stop? Can I put it in the entertainment system drawer or something or does it need to be out in the open?
07-08-2016 12:07 PM
I have this issue and need to resolve it. Has there been a solution found? I had ATT come to the house. The techs were able to hear the noise. They replaced the modem but they found that the new modem made the same noise. I may be going back to Time Warner if this can not be resolved.
01-11-2018 5:15 PM
This is a design flaw made by arris. Replacement also makes this high pitched frequency noise when pulling data down +10Mbps over WiFi only. This is likely a voltage regulator improperly tuned which creates low-frequency noise when pulling current from main power rails of system, which to human ear sounds like high pitched noise or audible harmonics (~18-19khz) Unfortunately I cannot pay for this cheap faulty arris hw and att’s goofy SW, going back tomorrow and canceling.
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