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Manual DNS Server setting on Arris BGW210

Teacher

Manual DNS Server setting on Arris BGW210

It is pretty common to allow a manual configuration of DNS servers on the DHCP settings of routers.  I am shocked that the very nice and fast Arris BGW210-700 does not allow this option.   People and Businesses rely on using customizable DNS servers for security and web filtering - AT&T creates an unnecessary burden by not allowing a user to chose their own DNS service - and instead only uses whatever DNS servers are pushed to the modem.

 

Please update the software to allow users to override the DNS Server IP addresses.

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Message 1 of 15
ACE - Expert
Solution
Accepted by Community Support (Community Support)
Accepted by ATTHelpForums
‎05-25-2018 9:15 AM

Re: Manual DNS Server setting on Arris BGW210

The AT&T Gateways do not allow you to customize the DNS addresses handed out via DHCP.  If that feature is important to you then you need to get a third party router and install it between the AT&T Gateway and your network. "People and Businesses" at all concerned about network security would know that the AT&T Gateway is a bare bones router at best and expect to install a real router in combination with it.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 15
Teacher

Re: Manual DNS Server setting on Arris BGW210

I understand your position but going back as far back as a Linksys WRT54G (and before) there has been the ability to change the DNS settings of the DHCP server on the cable modem/DSL/Router.  Given the sophistication of this device - it should be available as well.  Requiring a 2nd device either in-line or on the network to provide a basic function like custom DNS setting is sorta ridiculous. I can type custom DNS settings on my PC's  but many appliances and IOT devices do not.

 

It is a simple request for AT&T to ask this feature be added to the software GUI.

Message 3 of 15
ACE - Expert

Re: Manual DNS Server setting on Arris BGW210

The U-verse Gateway is a modem with some wireless router functionality, intended to serve as a gateway for multiple services in addition to Internet access.  One of these services is U-verse TV.  That service requires a known DNS system, and it's overly complicated to try to figure out whether the device making the DHCP request is an IPTV device or not.  So... the DNS is fixed.  

I've given you the available solution.  I suggest you not wait for AT&T to change this as it won't happen until it no longer distributes IPTV devices that need the DNS.

 

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 15
Teacher

Re: Manual DNS Server setting on Arris BGW210

It's also a convenient way for an ISP to collect all your DNS queries.  Seems like bull to me.  IPTV doesn't require this, it just needs a valid working DNS server to point it to the right IP address/es.

 

Here is the difference in using AT&T's DNS server to resolve and then connecting to a VPN and using a private DNS server over the same net, just tunneled..  As you can see AT&T DNS service is SLOW.. 

 

Doing it the AT&T way:

C:\Users\a>nslookup notify.senvid.net
Server: dsldevice.attlocal.net
Address: 192.168.200.254

DNS request timed out. 
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Non-authoritative answer:
Name: Mail-MailNASLoadBa-1PRCC5KX7LCHM-91773392.us-west-2.elb.amazonaws.com
Addresses: 52.35.207.224
54.200.114.97
Aliases: notify.senvid.net

 

 

Doing it with a private (or any other DNS server besides AT&T):
C:\Users\a>nslookup notify.senvid.net
Server: UnKnown
Address: 10.45.20.1

Non-authoritative answer:
Name: Mail-MailNASLoadBa-1PRCC5KX7LCHM-91773392.us-west-2.elb.amazonaws.com
Addresses: 52.35.207.224
54.200.114.97
Aliases: notify.senvid.net

 

Also, check your logs..  You will likely see page after page of something like this:

2018-01-17T00:48:37-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T00:48:39-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T00:54:18-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T00:54:18-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T01:10:50-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T01:10:50-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T01:11:29-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.157.11'
2018-01-17T01:11:29-05:00 L3 dnsmasq[13400]: nameserver '68.94.157.11' is now responding
2018-01-17T01:13:36-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T01:13:36-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T01:24:42-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T01:24:43-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T01:26:42-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T01:30:49-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T01:46:17-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T01:46:34-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T01:51:28-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T01:52:18-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T01:56:42-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T01:56:42-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T02:06:59-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T02:07:02-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T02:13:11-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T02:13:52-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T02:18:33-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T02:19:22-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T02:29:06-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'
2018-01-17T02:29:07-05:00 L3 dnsmasq[13400]: nameserver '68.94.156.11' is now responding
2018-01-17T02:32:23-05:00 L3 dnsmasq[13400]: no responses from nameserver '68.94.156.11'

 

Tags (4)
Message 5 of 15
Teacher

Re: Manual DNS Server setting on Arris BGW210

ATT, you need to allow your customers to update and set whichever DNS servers they want to use, don't force us to use your crappy DNS servers.

Message 6 of 15
ACE - Expert

Re: Manual DNS Server setting on Arris BGW210


@tugando wrote:

ATT, you need to allow your customers to update and set whichever DNS servers they want to use, don't force us to use your crappy DNS servers.


If this feature is important to you then you need to get a third party router and install it between the AT&T Gateway and your network. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 15
Contributor

Re: Manual DNS Server setting on Arris BGW210

I have read this suggestion in other forum responses to complaints about the limitations put on ATT consumers.  Can you you link to something that provides instructions on how to do this with the Arris?  Thanks!

Message 8 of 15
ACE - Expert

Re: Manual DNS Server setting on Arris BGW210

What am I missing in this thread?  Why is there some obsession wanting to change the DNS being used by the gateway when all one needs to do is change the desired DNS in each respective device's network settings?  Is that so hard?  Or is something else gained by wanting the gateway to do it other than overcoming some laziness not wanting to change the individual devices?  I really what to know what functionality is gained here.

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Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 15
Guru

Re: Manual DNS Server setting on Arris BGW210

In the "Internet of Things", many devices have no provision for setting a DNS server.

Message 10 of 15
ACE - Expert

Re: Manual DNS Server setting on Arris BGW210

Then get your own router and place it between the Gateway and your device.  Easy peasy.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 15
Teacher

Re: Manual DNS Server setting on Arris BGW210

This DNS limitation is non-acceptable.
Message 12 of 15
Employee

Re: Manual DNS Server setting on Arris BGW210

Per the TOS, if you cannot abide by the agreement... Stop using the service, call and cancel the service, return the equipment.

 

ATT Uverse has had at least 10 models of gateways all with the same limitations since 2006. That is 12 years of either using Uverse DNS, setting it own per device, or private purchase of your own set behind the gateway.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 15
Tutor

Re: Manual DNS Server setting on Arris BGW210

Yes it is "so hard." Nowadays, there are a millions different things that connect to the Internet. With a large number of devices it can get to be a lot of work, not only installing, but reinstalling, and keeping track of what device has what. And what is the point of changing the setting when they can be unchanged by other users (like kids), or people upgrade devices, get new devices, etc.? Buying an entirely new device to do something that the device I already have should do is not practical. Maybe you didn't think about any of that when you answered. 

Message 14 of 15
Community Manager

Re: Manual DNS Server setting on Arris BGW210

I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!

 

This topic is now closed. To discuss a new topic, please use the "Ask A Question" button above.

 

Thank you,

Dmitriy


Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 15
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