Explore & discover

Helpful Links

Internet Slow Down

Tutor

Internet Slow Down

All of a sudden my internet speed became significantly slower.  Streaming continues to pause, and mobile devices barely work.  I assumed I used all of my data, but checked and see we have only used roughly 30% of our available data.

 

I complained to my friend who experienced the same thing this week through AT&T.  Our usage habits have not changed and this has not been a problem in the past.

 

I find it "interesting" that when I log on there is now an ad for "Wall to wall Wi-Fi with AT&T Wi-Fi Extender".  I believe my internet speed and wifi connection is being intentionally disrupted in an attempt to make me think I need to buy additional equipment from AT&T. 

25,399 Views
Message 1 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎08-22-2018 8:23 AM

Re: Internet Slow Down

Hi @bok062114

 

We can definitely help you get your Internet speed back to normal! Check out some of the information we have on how to optimize your Internet speed here. Have you performed any troubleshooting? If not, click the Fix it Now button at the bottom of the page. Be sure to keep us posted!

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Teacher

Re: Internet Slow Down

I don't see how they solved it?  this form seems fishy...@

Message 3 of 4
Contributor

Re: Internet Slow Down

My home fiber internet is 120mb. Every single day when I come home I have to reset my modem because they think it's fun to lower my bandwidth to 17-20 to move it around to other people. As soon as I reset my modem it jumps back up. Imagine all the people out there who don't know that resetting will increase your bandwidth. Robbery. Their fiber internet is absolutely a downgrade to regular cable internet. 

Message 4 of 4
Share this topic
Share this topic
Announcements

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support