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Internet Quick Fixes - U-verse

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Internet Quick Fixes - U-verse

If you are experiencing slow speeds, loss of service, or poor Wi-Fi performance, the quickest way to resolve these issues is by resetting the Residential Gateway (modem).


The Quickest Fix

On the rear of the modem is a red reset button. Tap the reset button. On the images below, you will see the location of the reset button. 

  • You will see all the lights on the modem go off and start to come back. If this does not happen, you can pull out the power cord and plug it back.
  • If the reboot did not fix the issue, press and hold the red reset button for at least 10 seconds to do a full reset.

 

If a reset does not resolve the issue, check out our other quick fixes below. 

Modem Reset2.png

Other Fixes

 

Check the modem connections

Sometimes the connection from the wall to the gateway may be loose. Make sure all connections are securely plugged into the modem and wall outlets. 

Modem Connection2.png


Gateway Environment

Make sure the Gateway is at least 3-4 feet away from electronics. Electronics, like speakers, can emit interference that can impact modem performance, speeds, and lead to service drops. This article goes into more detail.


Power

A common cause of loss of service is related to power. If you are using a surge protector, power strip, or UPS devices, plugging the modem directly into a wall outlet may resolve the service drops.


Wi-Fi

Did you know what Wi-Fi speeds can drop in half? If you’re your internet plan is 24mbps, this means your Wi-Fi may test around 12 mbps, possibly less. Modem environment plays factor as mentioned above. In some instances, a reset of the modem can resolve slow Wi-Fi speeds. If the environment is good and a reset does not resolve this, changing the wireless channel may improve your speeds. You will find instructions on how to do this below: 

 

  • If you have a 2WIRE/ Pace Modem, click here to learn how to update the channel.
  • If you have a Motorola, click here to learn how to update the channel. 


You may need to test a few channels to determine the best for your connection. Also, test your wired speed with one device. If your speed is matching or near your plan, this means the inbound signal is good.

 

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Community Support

Re: Internet Quick Fixes - U-verse

Is your internet acting? Check out the above article to learn how quickly resolve your service trouble. 

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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