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Internet Modem Not Working after Restoring Service


Internet Modem Not Working after Restoring Service

I had my internet service shut off, but paid my bill and am all caught up. My account even has credit on it. But my modem is still not connecting to the internet even though the green lights are all showing appropriately, I've done a hard reset, unplugged and replugged, restarted the other device, nothing is working. Help?

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ACE - Professor
Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎08-21-2019 6:41 AM

Re: Internet Modem Not Working after Restoring Service

Call 800.288.2020 and have them make sure your account has been fully reactivated. Customer support will also be able to run diagnostics on your gateway and connection.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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