07-11-2014 12:56 PM
I moved locally a few months ago, and transfered my Uverse internet service with me. Since then I have been having intermittency issues. I live in a one bedroom apartment, so anything I connect to, my wii or laptop, is in the same room as the router.
At first I thought the connection issue was primarily my gaming console's fault. I pretty much just stream Netflix, and rarely bring my laptop home from work. Anyways, I noticed everytime I navigated to a new page on my browser, the lights would start blinking and go out. I would have to wait until all four lights were on again to attempt to browse again.
Unfortunately this issue with the router happens all day, with no avail. Especially when I stream netflix - router light often turns red.
What I have done:
- Reset the router on multiple occasions
- Turned off, unplugged all cables, and turned it back on
- Used At&t's troubleshooting tool
- This indicated that my router's signal was very low.
- Recommended I change channels - I've tried all 11.
The only thing I haven't done is call tech support, which I plan on doing once I'm off work. I was hoping someone could point me in the right direction until then. Thanks in advance.
07-15-2014 12:47 PM
I'm sorry to hear that your Wi-Fi service is Intermittent but, I'll be glad to help you with this issue. There are multiple factors that can contribute to poor Wi-Fi service. It sounds like the distance between your Gateway and your devices isn't too far and if you already attempted all 11 channels then there are just a few questions I want to ask you about your Gateway's environment.
1.) Where in your home is the Gateway/modem located? Is it in a location up high near a ceiling fan? Down on a carpet floor? (If down on the floor, try elevating it's location)
2.) Is your gateway plugged into any power strips/surge protectors? (If so, try an individual plug instead)
3.) Is it close to any device that would give out EMI (Electromagnetic Interference)? Ex: Computers, monitors, TV's, A/V amps/receivers, treadmills, garage-door openers, etc. (It would be best to keep it at a 3 ft distance from these sorts of devices)
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
07-15-2014 12:56 PM
Thank you for the reply.
My router is on a desk, so it sits about midlevel to the floor and the ceiling.
There is a microwave about 3 or 4ft away, so I'll try moving the router further from it and see if that helps. My TV is across the room, and I generally use my laptop on my couch which is about 5 or 6 ft away.
The router is also directly plugged into the outlet (no extensions or powerstrips).
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