Tutor
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12 Messages
Intermittent Uverse Service
Several times a day the red service light comes on and broadband connection drops. Only way to resolve it is reboot modem (unplug power and dsl line, wait 20 sec and plug both back in). Only to have it happen gain seemingly randomly - couple of hours. This is a Pace 5031nv modem. Ideas?
Accepted Solution
Official Solution
_xyzzy_
Expert
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15K Messages
5 years ago
Look at the FEC/CRC error statistics in the broadband section of your gateway (192.168.1.254). Maybe there's something wrong with the line. Call tech support (800-288-2020) so they can check it from their end.
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John_Weller
Tutor
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12 Messages
5 years ago
Service was out and found a wiring issue and repaired it.
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