I want to change NVG589 MODEM settings

There should be a sticker on it somewhere on it listing the codes, like we do have on 3800, 3801s. 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

The Device Access Code is clearly printed on the lable along with the MAC and Network Name and WiFi Password., etc.   Thje Device Access Code does not work.  I enter it and get a red message that says "The Access code you entered is not correct."  I have copied tjhe code very carefully and tried, unsuccessfully, 5 times.  Then the instrctions say:

The page you requested is protected. You must enter the Device Access Code in order to continue.
The Default Access Code is printed on the side or bottom of your NVG589 device, but you can change it.

But the Default Access Code is NOT printed on the side or bottom.  So it seems I have an invaild Device Access Code and a missing Default Access Code.  Is it possible that the Device Access Code and Default Access Code are the same invaild code?

Try doing a factory reset on the box.  Hold in the reset button on the back while you plug it in and hold it for 10 seconds before letting go.

Then try the password on the side.

That's great to hear! I appreciate the update. Let us know if you run into any other issues with your U-verse service and we'll be glad to help. 🙂

- MorganCS
- ATTU-verseCare

Well help me. Because mines is clearly printed on my device as well, but it doesn't work.

---

@IDalreadyInUse wrote:

Well help me. Because mines is clearly printed on my device as well, but it doesn't work.

---

Please note that to change settings you are looking for the "System Password" not the "Wireless Network Key" (at least that's how they're labeled on my 3800).  If you are using the System Password, and are observing proper case sensitivity (watch out for Caps Lock) and it's still not working, then try a factory reset of your Gateway.  Unplug it from power, push the button on the back in and hold it while plugging the power cord back in.  Hold it for 10 more seconds, then release.  Let it finish booting up and try again.

I'm having the same issue. I tried the reboot, but that doesn't work.

My access code begins with something that looks like two italicized capitol "I," followed by a "<," followed by three numbers, an asterisk, and then two numbers. I've tried every combination I can think of with all these characters and nothing seems to work. Any help would be appreciated.

Given your description of 'two italicized capitol "I"' makes me think of the lower case "L" character.