I get "tv lost signal" blue screen once a day and pixelation

Teacher

I get "tv lost signal" blue screen once a day and pixelation

So my Uverse tv recently started havin a problems where the show i was currently watching would become pixelated, then freeze, and finally go to this blue screen that states that signal has been lost. I've reset the box a few times as well as the RG. According to the UV realtime program, I'm getting a lot of errors and im guessing each time i have a "link retrain" is when i get the blue screen. I have posted some screen shots of UV realtime. According to UVrealtime my max rate is 36,000 Kbps. This is strange because i had a max rate before around 53,000Kbps. Anybody know what is happening to my line? Is my line getting old? I had uverse installed in mid-2008 so its almost 4 years without touching the wiring. The only changes have been upgrading the receiver to a DVR in 2009 and the 3800 RG replaced with a 3801 RG in a self-install after the old RG died. The homerun is a cat 5e cable utilizing the green/green0white pair to the junction box where its scotchlocked to another cat5e that leads to my office. TV is connected via coax. I ran the coax test in the uv realtime app and it shows it to be perfect. What type of issue is this? Outside or inside?

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Expert

Re: I get "tv lost signal" blue screen once a day and pixelation

You need to call TS using the phone number in my sig.  Ask the csr to run a test on your service for errors because your stats are showing many.  Request a tech be sent out to check your install.

Message 2 of 10 (7,133 Views)
Teacher

Re: I get "tv lost signal" blue screen once a day and pixelation

Ok thanks. I contacted tech support and they will be sending a tech on monday morning to fix this issue. Should I show the tech this forum page and UV realtime so it can possibly assist him with what is wrong with my line? Thanks for your help!

Message 3 of 10 (7,102 Views)
ACE - Expert

Re: I get "tv lost signal" blue screen once a day and pixelation

You can show him the page, might or might not know about Realtime.  There is some serious interference showing on your bitloading, all of the blocks should be pretty square w/a few steps in each one, not a buzz saw look on all of them. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10 (7,096 Views)
Teacher

Re: I get "tv lost signal" blue screen once a day and pixelation

I'm just curious, but what can be causing all this interference and how will the tech go about on fixing this issue?

Message 5 of 10 (7,083 Views)
ACE - Expert

Re: I get "tv lost signal" blue screen once a day and pixelation

[ Edited ]

Kinda looks like some type electrical interference of a cyclical nature, possibly a motor or treadmill, but could be happening at any house w/in the same transformer circuit as yours (if not at yours). 

 

It will take the linemen (I&M) to find it if it's not at your house, the prem tech would have to put in a helper ticket for them. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10 (7,059 Views)
Teacher

Re: I get "tv lost signal" blue screen once a day and pixelation

Sounds good. Should I order uverse phone service so the technician gets me a battery backup unit? Then i can cancel the phone service a few days later to keep the battery unit.

Message 7 of 10 (7,049 Views)
Teacher
Solution
Accepted by topic author kidde
‎09-30-2015 1:39 AM

Re: I get "tv lost signal" blue screen once a day and pixelation

okay, so a tech came by this morning. He asked a few questions and then looked around the tv and tested the coax to make sure it wasn't that. He looked at his own line stats on his iPad and everything showed perfect signal. So then I showed him the UV realtime and he concluded it must not be very accurate. He explained further that there is some interference, but not enough to cause interference. He said he would get an outside technician to look at the line. I went to work after the Uverse technician left and when i got back there was a business card on my door saying the splicing tech had come around. Apparently he must've done something because my bitloading max rate raised from low 50k to around 54kbps. I usually get the problems and errors during the evening so i waited to see if anything happend. I just checked and there are only 50 corrected blocks! I don't know what the splicing tech did, but he totally fixed everything for me. Thank you miracle splicer dude!

Message 8 of 10 (7,008 Views)
ACE - Expert

Re: I get "tv lost signal" blue screen once a day and pixelation

When I saw your original bitloading tab, the words that popped into my mind were "bridge tap," which is a specific line problem that a line/splicing/outside tech would have to fix.  

 

Apparently he removed it.  Glad to see things are better.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10 (6,986 Views)

Re: I get "tv lost signal" blue screen once a day and pixelation

I started getting the "TV Lost Signal" with the picture freezing after a few seconds of viewing any channels, plus the DVR was recording blank shows.  The other wired receiver and the wireless receiver worked fine, except they couldn't mover backwards and couldn't access any recordings.  It started when we added a wireless receiver, with its included WAP.  I rebooted the RG and the DVR severtal times to no avail.

 

Then I checked the ethernet cables, and noticed that when hooking up the WAP I inadvertantly moved the DVR's input ethernet cable from the RG to my Netgear router that is attached to the RG.  I moved that back, rebooted the RG and DVR, and voila-everything is fine.  So if you have a setup like mine double check to make sure you didn't make the same mistake I did.

Message 10 of 10 (6,853 Views)
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