How to re-download firmware?


How to re-download firmware?

I had to reset my 2wire 3800 HGV-B gateway and it dowloaded a new firmware labeled as PACE across the top. However, the buttons, setting options, tabs etc. are missing or non-functional. I even tried another computer. Is there anyway to re-download the software?

Message 1 of 2 (144 Views)
ACE - Expert

Re: How to re-download firmware?

It could be a conflict between versions of CSS/JS in your browser, or it could be other things.  I think I'd try:

- Clearing Browser Cache

- Rebooting RG

- Resetting RG to factory settings (hold button on back in for 10 seconds while plugging power cord in, IIRC)

- Contacting the  U-verse Customer Care Group 


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 2 (128 Views)
Share this topic

Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

Additional Support