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How to Return U-verse Equipment?

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How to Return U-verse Equipment?

Important time sensitive return policy

 

Failure to return your equipment within 21 days from the date the order for new equipment was placed will result in an equipment charge of $150 per unit to be billed to your account or credit card.

We encourage you to initiate your return within 10 days to avoid being billed for non-returned equipment while equipment is in transit.

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                                                                                                  by ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 7
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-11-2016 9:13 AM

Re: How to return U-verse Equipment?

Need to return your U-verse Equipment? Here are the easy steps you need to follow to aviod being billed for returned equipments, returing the appropriate equipment, and taking your equipment to the store.

 

For more information please visit Easy Return Instructions For Your U-verse Equipment

 

by ATTU-verseCare

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 7
Community Support

Re: How to Return U-verse Equipment?

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 7
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Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎11-19-2015 9:51 AM

Re: How to Return U-verse Equipment?

Learn how you can return your U-verse equipment.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7
Contributor

Re: How to return U-verse Equipment?

UPS Store rejected to take the ATT Uverse equipment saying they are no longer taking it.

 

Returing ATT Uverse equipment is a Puzzle now.

Message 5 of 7
ACE - Expert

Re: How to return U-verse Equipment?

If you took it to a private "mailbox" type store (UPS pickup only), they will not take ATT equipment.  It must be a UPS store.

 

Find a UPS store here:  https://www.theupsstore.com/tools/find-a-store

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7
Contributor

Moving

We will be moving next month and need to discontinue service (internet, Uverse, and home phone). I find the directions about how to do do and return the equipment vague and unhelpful. Could you provide me with clear, step by step directions? Thanke

Message 7 of 7
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