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Re: How are you supposed to contact AT&T to order a new router?

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How are you supposed to contact AT&T to order a new router?

The 3600 HGV router that I purchased from AT&T way back when stopped broadcasting after 7 years or so.

  • Green 'wireless' LED is the only light which is off.
  • WiFi AP not visible from any device.
  • I've tried a power cycle and a factory reset.

I'd like to get a newer router, but can't find any way to contact AT&T.

So now I'm asking the community. Could anyone please tell me how to contact the right people to initiate a router upgrade?

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Accepted by skeeterintexas
‎09-20-2019 7:18 AM

Re: How are you supposed to contact AT&T to order a new router?

800.288.2020

 

ATT no longer sells the gateway, since January 2015, replacement gateway will be $7 a month added to bill.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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